Cterry20 Absent Member.
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Citrix PS4/TS 2003 & Novell Iprint

We have recently seen a issue with our corporate laptops that have Iprint printer installed and then disconnect from the corporate network. If they try to connect thru Citrix from home, remote location, etc.. it takes a very long time for the login to run and they will try to use an application and it will return a "not responding" message. If I delete the printers, that fixes the issue for remote access but causes them to have to reinstall every time they get back on the local network. Is there a solution to this problem?
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6 Replies
Anonymous_User Absent Member.
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Re: Citrix PS4/TS 2003 & Novell Iprint

On Tue, 18 Mar 2008 21:56:02 +0000, Cterry20 wrote:

> We have recently seen a issue with our corporate laptops that have Iprint
> printer installed and then disconnect from the corporate network. If
> they try to connect thru Citrix from home, remote location, etc.. it takes
> a very long time for the login to run and they will try to use an
> application and it will return a "not responding" message. If I delete
> the printers, that fixes the issue for remote access but causes them to
> have to reinstall every time they get back on the local network. Is there
> a solution to this problem?


Are you using published apps? There's a setting in the published app
which says something along the lines of starting the app without waiting
for printers to be created. Try enabling that option.

--
Joe Marton
Novell Support Forum SysOp
Novell does not officially monitor these forums!
http://forums.novell.com/

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Cterry20 Absent Member.
Absent Member.

Re: Citrix PS4/TS 2003 & Novell Iprint

I have tried making a copy of the existing published application and enabling the setting that you're referring to see if that helps. It really doesn't. I think what others have experienced and I can see from a packet trace is the workstation trying to communicate with the iprint server on port 631 and not being able to immediatly. I'm going to check with our firewall adminstrator and see if that port can be enabled as a test to resolve the issue.
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Anonymous_User Absent Member.
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Re: Citrix PS4/TS 2003 & Novell Iprint

On Wed, 19 Mar 2008 19:16:02 +0000, Cterry20 wrote:

> I have tried making a copy of the existing published application and
> enabling the setting that you're referring to see if that helps. It
> really doesn't. I think what others have experienced and I can see from a
> packet trace is the workstation trying to communicate with the iprint
> server on port 631 and not being able to immediatly. I'm going to check
> with our firewall adminstrator and see if that port can be enabled as a
> test to resolve the issue.


On the local machine is an iPrint printer configured to be the default
printer? What if you setup some bogus local printer, say an HP LaserJet 4
on LPT1 on one of these client machines, then try and have the user
connect to Citrix? If it works you can configure the ICA settings on the
server to not install the users' local printers at all on the server.
That may be the issue. I would look into that first before opening the
port on your firewall.

--
Joe Marton
Novell Support Forum SysOp
Novell does not officially monitor these forums!
http://forums.novell.com/

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Cterry20 Absent Member.
Absent Member.

Re: Citrix PS4/TS 2003 & Novell Iprint

The problem with not mapping a local default printer would be that this affects other users using their personal machines to connect remotely and wanting to map their locally-attached personal printers.
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Anonymous_User Absent Member.
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Re: Citrix PS4/TS 2003 & Novell Iprint

On Thu, 20 Mar 2008 17:46:02 +0000, Cterry20 wrote:

> The problem with not mapping a local default printer would be that this
> affects other users using their personal machines to connect remotely and
> wanting to map their locally-attached personal printers.


You can configure Citrix to only map local printers and not network
printers, and then to only map the default printer. So then if someone's
default printer is a local printer it will map and should work. If
someone's local printer is a network printer nothing will map which will
at least allow the user to use Citrix apps. Once the user changes his/her
default printer to a local printer then local printing will work.

--
Joe Marton
Novell Support Forum SysOp
Novell does not officially monitor these forums!
http://forums.novell.com/

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Cterry20 Absent Member.
Absent Member.

Re: Citrix PS4/TS 2003 & Novell Iprint

I see this is possible to configure under policies in the MMC. I'm going to assign it only to my user account and test.
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