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Absent Member.
Absent Member.
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Cluster crash - can't recover Iprint services

We are running Iprint in a cluster. We are not sure what happened but
something occurred today causing the cluster to migrate to another server.
After several failed attempts to bring up the servers we commented out
lines in the cluster startup script and we were able to determine that
NDPSM.NLM was causing the cluster resource to fail and go "comatose". We
are running a 4 node cluster with Netware 6.5 sp5 on 3 of the nodes and
sp6 on the fourth.

We have searched the knowledgebase at Novell and came up with a TID
indicating that this corruption may have been caused because the cluster
services DID migrate to the fourth server (with sp6) during this failover.

In an attempt to repair NDPS services, we copied the .PSM files from the
NDPS folder, cleared the folder and rebuilt the NDPS Manager database
using PAGen and the PADBTXT.CSV file (as directed in TID 10092230).

After this we saw all of the printers in the NDPS Manager window but we
can't seem to print to any of them. We also noticed that all of the
printer driver profiles were gone. We tried to manually install an Iprint
printer on a client pc by using the iprntcmd command. The error was
connection timed out. Also, when we go to http://servername/ipp, the page
loads, but no printers ever show up.

We REALLY need to get this working soon!
Thanks for any assistance that you may provide.

Charlie Fastner

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Absent Member.
Absent Member.

We called Novell on this problem. It appears that there is a known
problem when NDPS installs on a Netware 6.5 sp6 server. The sp6 changes
the NDPS database in some way and it will not load on a sp5 server after
that.

The Customer service engineer told us to use a backup copy of the
database. We renamed the psmdbsv1.dat to psmdb.dat (a copy of the backup
database from 10 days ago) loaded ndpsm with the /defragdatabase switch.
The important thing is the "/defragdatabase" switch. This appears to
recover the database information.

eg.
load ndpsm .NDPS_Manager.O /DBVOLUME=NOCHECK /IPADDRESS=x.x.x.x
/defragdatabase

After that we returned the line in the cluster startup script to its
original entry.

Hope this helps someone ELSE with this problem!

Charlie
~~~

Charlie Fastner wrote:

> We are running Iprint in a cluster. We are not sure what happened but
> something occurred today causing the cluster to migrate to another server.
> After several failed attempts to bring up the servers we commented out
> lines in the cluster startup script and we were able to determine that
> NDPSM.NLM was causing the cluster resource to fail and go "comatose". We
> are running a 4 node cluster with Netware 6.5 sp5 on 3 of the nodes and
> sp6 on the fourth.


> We have searched the knowledgebase at Novell and came up with a TID
> indicating that this corruption may have been caused because the cluster
> services DID migrate to the fourth server (with sp6) during this failover.


> In an attempt to repair NDPS services, we copied the .PSM files from the
> NDPS folder, cleared the folder and rebuilt the NDPS Manager database
> using PAGen and the PADBTXT.CSV file (as directed in TID 10092230).


> After this we saw all of the printers in the NDPS Manager window but we
> can't seem to print to any of them. We also noticed that all of the
> printer driver profiles were gone. We tried to manually install an Iprint
> printer on a client pc by using the iprntcmd command. The error was
> connection timed out. Also, when we go to http://servername/ipp, the page
> loads, but no printers ever show up.


> We REALLY need to get this working soon!
> Thanks for any assistance that you may provide.


> Charlie Fastner



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