Constant crashing when printing? (WinXP) - Micro Focus Community

Anonymous_User · ‎2008-01-14

Hi,

We run iPrint 4.32 on our machines, but this problem has been happening
since an earlier version.

Basically, when the user prints, the print dialogue stays on screen.
Eventually you get the good old "(Not Responding)" show up, and the printing
operation doesn't happen. You either crash the application, or if they call
IT, we stop the spooler (net stop spooler) and this takes far too long, at
which point it says the Spooler is not responding. You then start spooler
(net start spooler) and printing works again.

This is happening daily for alot of our users. I can only imagine it is down
to iPrint? We have plenty of off site users who DO NOT have iPrint printers,
who dont have this problem?

Any ideas???

Thanks
Alan

Anonymous_User · ‎2008-01-15

Do you have the recommended hotfixes installed. It make a big difference
in perfomance,... You will need to call M$ and ask (KB 884897 and KB
893225)

Anonymous_User · ‎2008-01-16

I will obtain and apply these immedietly and post the results.
Thanks

"iprint" <iprint@novell.com> wrote in message
news:BX6jj.19974$k06.13134@kovat.provo.novell.com...
> Do you have the recommended hotfixes installed. It make a big difference
> in perfomance,... You will need to call M$ and ask (KB 884897 and KB
> 893225)
>