Corrupted and disappearing pritner agents. (OES2/Linux)

[mnietek]

For about a month I've been having problems with printer agents which either disappear completely or their configuration gets corrupted.
Every few days I find that people can't print on their printers. It seems that out of 18 printers I'm having usually one or two agents are completely missing from the manager and I have to recreate them with apropriate `iprntman printer -c ...' command. And most of the other printers gateway load command seems corrupted. For example, iManager shows (in iprint manager configuration) gateways such as "iprintgw PORT=LPR HOSTADDRESS=192.168.101.23�". As you can see, we have a strange character after the IP, and the rest of the command just vanished. Sometimes it's like "iprintgw PORT=LPR HOSTADDRESS=192.168.101.36����NTERNAME=PASSTHROUGH".
When I connect to the iprint manager via WWW management interface it doesn't show the part after those strange characters at all, so it shows only "iprintgw PORT=LPR HOSTADDRESS=192.168.101.36".
It usually happens during the night, so in the morning it's already in such state. I don't think I'm doing anything that should change the server's state in the night. Just network backup to another machine. (and nds dump).
Any ideas where to look for a cause?
I'm thinking about downgrading iprint, is this a reasonable idea?
For now I'm using

# rug info novell-iprint-server
Catalog: system
Name: novell-iprint-server
Version: 6.0.20080422-0.2.1


BTW, I tried restoring previous state by copying psmdb.dat, as one of TID's says, but all I get is information about deleted printer agents for which I can make a redirection.

[sloeppy]

Hi,

ask Novell Support for patch "novell-iprint-server-6.0.20080613-1_dbg". This should resolv your problem. But you'll have to reinstall your corrupted printers.

[mnietek]

sloeppy;1661768 wrote:
Hi,

ask Novell Support for patch "novell-iprint-server-6.0.20080613-1_dbg"

OK, thx. I'll try that.

This should resolv your problem. But you'll have to reinstall your corrupted printers.

You mean remove them completely - not only printer agents, but NDS objects too?

[mnietek]

BTW, Is there any easy way to request such patch from the support team? On the whole Novell's site I can only find a way to make a request for a support, which - as I understand - requires an earlier bought subscription. I don't have no subscriptions, I have no CID (at least I don't know anything about it), I just want a patch for a bug, which is apprently not widely available.

[sloeppy]

mnietek;1662456 wrote:
OK, thx. I'll try that.

You mean remove them completely - not only printer agents, but NDS objects too?

Yes, I removed the printers with iManager, waited until they are completely gone in the padbtxt.xml in the manager-directory and then recreated them with iManager or iprintman.

[sloeppy]

mnietek;1662480 wrote:
BTW, Is there any easy way to request such patch from the support team? On the whole Novell's site I can only find a way to make a request for a support, which - as I understand - requires an earlier bought subscription. I don't have no subscriptions, I have no CID (at least I don't know anything about it), I just want a patch for a bug, which is apprently not widely available.

Novell released the Patch in the meantime:

NOVELL: Downloads

The patch deletes the file
/etc/opt/novell/httpd/conf.d/iprint_ssl.conf and creates a symbolic
link to the new file /etc/opt/novell/iprint/httpd/conf/iprint_ssl.conf.

If you modified this file, you should make a backup before installing the patch.

[mnietek]

sloeppy;1664748 wrote:
Novell released the Patch in the meantime:

NOVELL: Downloads

Indeed. Thank you.