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Error renaming Printer on iPrint appliance

Hi,
We have an iPrint appliance running version 1.1.0.407-HP.411. I've tried to rename several printers but always get the same result: An Error has occurred. See the server logs for more information.
I've tried looking through log files but can't seem to see any reference to an error renaming a printer. Any idea which log file I ought to look in? (or how I might fix the problem?)

Cheers,
Ian
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Re: Error renaming Printer on iPrint appliance

On 02/24/2015 05:06 AM, imoore wrote:
>
> Hi,
> We have an iPrint appliance running version 1.1.0.407-HP.411. I've tried
> to rename several printers but always get the same result: An Error has
> occurred. See the server logs for more information.
> I've tried looking through log files but can't seem to see any reference
> to an error renaming a printer. Any idea which log file I ought to look
> in? (or how I might fix the problem?)
>
> Cheers,
> Ian
>
>


What exact steps are you using? You're trying to rename from MC console
right?
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Re: Error renaming Printer on iPrint appliance

Correct - from the Home screen I choose iPrint Appliance Configuration, Printers.
Then I select a printer & choose Configure, Rename Printer. I type a new name in the Target Printer Name box & click OK.
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Re: Error renaming Printer on iPrint appliance

On 02/24/2015 11:56 PM, imoore wrote:
>
> Correct - from the Home screen I choose *iPrint Appliance
> Configuration*, *Printers*.
> Then I select a printer & choose *Configure*, *Rename Printer*. I type a
> new name in the *Target Printer Name* box & click *OK*.
>
>



1. is a new appliance or do you upgrade from previous appliance?
2. What error do you see in jetty logs?
/var/opt/novell/jetty8/logs/jetty.stderrout.out
3. What yell this command: Paste the output

# ll /root/iPrintman.keystore

4. is the new printer name already existing on the appliance even on a
different container?
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Re: Error renaming Printer on iPrint appliance

Mysterious;2347999 wrote:
On 02/24/2015 11:56 PM, imoore wrote:
>
> Correct - from the Home screen I choose *iPrint Appliance
> Configuration*, *Printers*.
> Then I select a printer & choose *Configure*, *Rename Printer*. I type a
> new name in the *Target Printer Name* box & click *OK*.
>
>



1. is a new appliance or do you upgrade from previous appliance?


It was upgraded from 1.01

2. What error do you see in jetty logs?
/var/opt/novell/jetty8/logs/jetty.stderrout.out


Aha, that looks very promising - it says:
2015-02-26 08:56:37.739:WARN:oejs.ServletHandler:/iprintconfig/printers/renamePrinter
org.springframework.remoting.RemoteAccessException: Could not access remote service [rmi://localhost:1099/IprintManagementService]; nested exception is java.rmi.UnmarshalException: Error unmarshaling return; nested exception is: |?java.lang.ClassNotFoundException: com.novell.service.iPrint.infrastructure.objectStore.LDAPCertException (no security manager: RMI class loader disabled)
at org.springframework.remoting.rmi.RmiClientInterceptorUtils.convertRmiAccessException(RmiClientInterceptorUtils.java:193)
at org.springframework.remoting.rmi.RmiClientInterceptor.doInvoke(RmiClientInterceptor.java:347)
at org.springframework.remoting.rmi.RmiClientInterceptor.invoke(RmiClientInterceptor.java:259)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202)
at com.sun.proxy.$Proxy12.renamePrinter(Unknown Source)
at com.novell.admin.iprint.server.web.controllers.PrintersPageController.renamePrinter(PrintersPageController.java:66)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:95)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:56)
at java.lang.reflect.Method.invoke(Method.java:620)
at org.springframework.web.method.support.InvocableHandlerMethod.invoke(InvocableHandlerMethod.java:213)
at org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:126)
at org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:96)
at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:617)
at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:578)
at org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:80)
<snip>

3. What yell this command: Paste the output

# ll /root/iPrintman.keystore

-rw-r--r-- 1 root root 2369 Aug 14 2014 /root/iPrintman.keystore

4. is the new printer name already existing on the appliance even on a
different container?


No, I'm definitely using unique name.

So I guess that means it's a certificate problem. I have our GoDaddy wildcard certificate set as the Web Application cert - not sure if that's the cert the error message is referring to? - the cert is current (renewed a few weeks ago)and I've loaded it's CA cert chain into the JVM Cert key store, along with our eDirectory CA certificate. I've confirmed that the web browser is definitely using the current GoDaddy cert.
Setting the active certificate back to the self signed one and rebooting didn't fix the problem - same error in the log file.
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Re: Error renaming Printer on iPrint appliance

On 02/26/2015 01:06 AM, imoore wrote:
>
> Mysterious;2347999 Wrote:
>> On 02/24/2015 11:56 PM, imoore wrote:
>>>
>>> Correct - from the Home screen I choose *iPrint Appliance
>>> Configuration*, *Printers*.
>>> Then I select a printer & choose *Configure*, *Rename Printer*. I type

>> a
>>> new name in the *Target Printer Name* box & click *OK*.
>>>
>>>

>>
>>
>> 1. is a new appliance or do you upgrade from previous appliance?

>
> It was upgraded from 1.01




If you still have the backup zip file, check if iPritnman.keystore is
present. There was an issue with 1.0.1 where this file did not get
included on the backup zip causing this kind of issues so it may be that
the one present on your 1.1 is not the correct one. Otherwise, you need
to open a sr with Novell and send the supportconfig to them so they can
look at the current appliance configuration.



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Re: Error renaming Printer on iPrint appliance

Mysterious;2348112 wrote:
On 02/26/2015 01:06 AM, imoore wrote:
If you still have the backup zip file, check if iPritnman.keystore is
present. There was an issue with 1.0.1 where this file did not get
included on the backup zip causing this kind of issues so it may be that
the one present on your 1.1 is not the correct one. Otherwise, you need
to open a sr with Novell and send the supportconfig to them so they can
look at the current appliance configuration.


Yes, I have the zip file and no, iPritnman.keystore isn't in it, so I guess that confirms the upgrade caused the problem.
I can't find my snapshot from just before the upgrade, I must have deleted it later on, thinking all was well with the appliance.

We don't have any support units to open an SR, so I've just built a new appliance (the old one wan't actually in service yet anyway) and migrated the printers from our OES server again.

I had hoped to migrate from the old appliance to the the new one because I had added Windows 8 drivers & profiles, but it logging into the old appliance fails with errors about failing to validate the root account (yes, ssshd is running & I can ssh to the appliance as root with the password I am using in the miggui), so I gave up on that.

Thanks for your help in troubleshooting the problem!

Cheers,
Ian
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Re: Error renaming Printer on iPrint appliance

On 03/03/2015 06:06 AM, imoore wrote:
>
> Mysterious;2348112 Wrote:
>> On 02/26/2015 01:06 AM, imoore wrote:
>> If you still have the backup zip file, check if iPritnman.keystore is
>> present. There was an issue with 1.0.1 where this file did not get
>> included on the backup zip causing this kind of issues so it may be
>> that
>> the one present on your 1.1 is not the correct one. Otherwise, you need
>> to open a sr with Novell and send the supportconfig to them so they can
>> look at the current appliance configuration.

>
> Yes, I have the zip file and no, iPritnman.keystore isn't in it, so I
> guess that confirms the upgrade caused the problem.
> I can't find my snapshot from just before the upgrade, I must have
> deleted it later on, thinking all was well with the appliance.
>
> We don't have any support units to open an SR, so I've just built a new
> appliance (the old one wan't actually in service yet anyway) and
> migrated the printers from our OES server again.
>
> I had hoped to migrate from the old appliance to the the new one because
> I had added Windows 8 drivers & profiles, but it logging into the old
> appliance fails with errors about failing to validate the root account
> (yes, ssshd is running & I can ssh to the appliance as root with the
> password I am using in the miggui), so I gave up on that.
>
> Thanks for your help in troubleshooting the problem!
>
> Cheers,
> Ian
>
>


If you want to migrate drivers and profiles, you can follow tid7015684
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Re: Error renaming Printer on iPrint appliance

Mysterious;2348433 wrote:
On 03/03/2015 06:06 AM, imoore wrote:
>
> Mysterious;2348112 Wrote:


If you want to migrate drivers and profiles, you can follow tid7015684


Awesome - that saved me a heap of work!

Cheers,
Ian
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