Anonymous_User Absent Member.
Absent Member.
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Heads up - iprintnw65sp5d - beta deletes printers!

Wanted to give a heads-up to anyone else thinking of installing this patch
- put it on last night, rebooted the server and it promptly deleted EVERY
printer off of EVERY workstation.

Here's the fix:
Put the old NLMs back
Say a quick prayer
Reboot the server
Reboot any logged in workstations and printers should return

We use ZENworks in our environment and that helped with restoring the
printers, so we're functional today. I've reported it as a defect, but
flat out refuse to pay $650 for something a simple patch broke.
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3 Replies
Anonymous_User Absent Member.
Absent Member.

Re: Heads up - iprintnw65sp5d - beta deletes printers!

Mary,

Do you have a ShortInstallName configured in iprint.ini?

Just had a similar experience. Seeing your post last night, I decided to hold
off on iprintnw65sp5d however, when I got in this morning we had reports of
printers gone missing. (I applied SP5 to all servers last night.)

It turns out the SP5 upgrade overwrote iprint.ini wherein we had a
ShortInstallName set. Lo and behold, when I re-added our ShortInstallName to
iprint.ini users' printers came back.

ajs

Mary Matthews wrote:
> Wanted to give a heads-up to anyone else thinking of installing this patch
> - put it on last night, rebooted the server and it promptly deleted EVERY
> printer off of EVERY workstation.
>
> Here's the fix:
> Put the old NLMs back
> Say a quick prayer
> Reboot the server
> Reboot any logged in workstations and printers should return
>
> We use ZENworks in our environment and that helped with restoring the
> printers, so we're functional today. I've reported it as a defect, but
> flat out refuse to pay $650 for something a simple patch broke.



--
Tony Skalski
Systems Administrator
ajs.NOSPAM@stolaf.edu
-------------------------------------------------------
St. Olaf College 1510 St. Olaf Avenue
Information and Northfield, MN
Instructional Technologies 55057-1097
=======================================================
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Anonymous_User Absent Member.
Absent Member.

Re: Heads up - iprintnw65sp5d - beta deletes printers!

I'll have to double check that, but SP5 was running fine on the server (no
lost printers). It wasn't until I loaded sp5d that the printers started
disappearing.

It's not the only problem we're having though as my server has been in an
"abend every 3-4 days" cycle since patching it to SP4a in January. (Call's
been open with Novell that long too and no one has been able to figure it
out...they're still working on it).
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Anonymous_User Absent Member.
Absent Member.

Re: Heads up - iprintnw65sp5d - beta deletes printers!

I checked and we do, but we also modify our iprint.ini after each patch to
make sure that it's correct and it is correct. So I guess it's not that
either.
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