IPrint client will not print last page in chrome or adobe

[smosby01]

When our uses try to print an email in chrome to one of our new HP M603 printers with the latest firmware, the last page is not printed. 2 page doc only prints 1 page, 20 page doc only prints 19 pages

I updated to the latest drive for the printer with the same results.

I updated to the latest IPrint client with the same results.

If I install the printer without IPrint all pages print. This only happens on HP printers with HP 2015 or later firmware.

[Anonymous_User]

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[Anonymous_User]

On 01/21/2016 05:26 PM, smosby01 wrote:
>
> When our uses try to print an email in chrome to one of our new HP M603
> printers with the latest firmware, the last page is not printed. 2 page
> doc only prints 1 page, 20 page doc only prints 19 pages
>
> I updated to the latest drive for the printer with the same results.
>
> I updated to the latest IPrint client with the same results.
>
> If I install the printer without IPrint all pages print. This only
> happens on HP printers with HP 2015 or later firmware.
>
>

There was a similar issue when using iprint direct and raw that was
fixed on iprint client 6.02
You may want to see if changing PA to use RAW instead of LPR or the
other way around helps. If not, a lan trace along with an ipptrace will
be needed to analyze this issue. Open a SR with Microfocus and provide
this info.