Install printer from webpage on domain computer - Micro Focus Community

toomas_aas · ‎2015-02-20

Hello!

I have a problem installing printers via the https://servername/ipp page. Usually, if our techs need to install a printer on some workstation, they launch the browser as administrator, click on a printer, get prompted for their eDirectory username/password and can install the printer successfully.

The problem occurs if the workstation is joined to DSfW domain. In such case, if I launch the browser as LOCALPC\Admin (a local account in Administrators group), I get the message "Printer ipp://servername/printername failed to install. The specified username is invalid". iPrint does not prompt for username/password.
If I launch the browser as a member of Domain Administrators group I can install the printer, but I don't like the idea of making all technicians Domain Administrators just so they can occasionally install a printer (we generally use iPrint Client Management).

toomas_aas · ‎2015-02-20

Turns out the problem was caused by the name of local admin account, which is actually not Admin but is the same as our eDirectory tree name (I know, I know, not my decision...). I created a local admin account with another name and could install printer successfully.

chfritsche · ‎2015-02-23

We have added the iPrint ipp page as a Trusted Site in IE, so every user can install printer themselve without admin rights.
See TID 7005438 for more information.

Hope that helps.

iblackwood · ‎2015-02-25

Depending on platform you may also need to ensure the settings in iPrint.ini on the server allow for user installed printers.

Cheers
Ian