Highlighted
Absent Member.
Absent Member.
1742 views

Installed iPrint for OES 2015 SP1 Can Not login

Server OES 2015 SP1
All patches apply
Novell iPrint install and working been working for years
Enabler Patches install
installed Novell iPrint for OES (2015 SP1) no errors
I'm able to get the login page (https://dcbe1.dcbe.org/ipcon/) when I give it the admin login for my tree, login fails. I have tried it with both CN login For example, admin and FQDN in LDAP format For example, cn=admin,o=microfocus still fails. Here what the log file has in it:
Aug 15, 2017 10:26:07 AM com.novell.service.iprint.application.Main terminate
WARNING: Bringing down the iPrint Mobile service
Aug 15, 2017 10:26:07 AM com.novell.service.iprint.application.Main terminate
WARNING: iPrint Mobile Service is stopped.
Aug 15, 2017 10:27:09 AM com.orientechnologies.common.log.OLogManager log
WARNING: Unable to determine the amount of installed RAM.
Aug 15, 2017 10:27:09 AM com.orientechnologies.common.log.OLogManager log
WARNING: Unable to determine the amount of installed RAM.
Aug 15, 2017 10:27:09 AM com.orientechnologies.common.log.OLogManager log
WARNING: MaxDirectMemorySize JVM option is not set or has invalid value, that may cause out of memory errors. Please set the -XX:MaxDirectMemorySize=<SIZE>m JVM option when you start the JVM, where <SIZE> is the memory size of this machine in megabytes.
Aug 15, 2017 10:27:09 AM com.orientechnologies.common.log.OLogManager log
WARNING: Unable to determine the amount of installed RAM.
Aug 15, 2017 10:27:14 AM com.novell.service.iPrint.iprntman.PSM converToTypeless
WARNING: Exiting. Returning null
Aug 15, 2017 10:27:15 AM com.novell.service.iPrint.iprntman.PSM converToTypeless
WARNING: Exiting. Returning null
Aug 15, 2017 10:27:15 AM com.novell.service.iprint.commons.application.PSMInfoProvider getPSMInfoFromIPrintMan
WARNING: Unable to load Printer Manager configuration non certificate . 10485782
Aug 15, 2017 10:27:15 AM com.novell.service.iprint.application.utils.DirectoryHelper getPsmStoreConfiguration
WARNING: Exception occurred while fetching PSM configuration.null
Aug 15, 2017 10:27:16 AM com.novell.service.iPrint.iprntman.PSM converToTypeless
WARNING: Exiting. Returning null
Aug 15, 2017 10:27:16 AM com.novell.service.iPrint.iprntman.PSM converToTypeless
WARNING: Exiting. Returning null
Aug 15, 2017 10:27:17 AM com.novell.service.iprint.commons.application.PSMInfoProvider getPSMInfoFromIPrintMan
WARNING: Unable to load Printer Manager configuration non certificate . 10485782
Aug 15, 2017 10:27:18 AM com.novell.service.iprint.services.managers.CredentialStoreServiceImpl getCredentials
WARNING: No other user is configured
Aug 15, 2017 10:30:14 AM com.novell.service.iprint.auth.LDAPServiceUtils isUserValid
WARNING: No such user with name cn=admin,o=DCBE

Not sure where I should go from here to trouble shoot the login problem. Has anyone seen this behavior?
0 Likes
4 Replies
Highlighted
Absent Member.
Absent Member.

Re: Installed iPrint for OES 2015 SP1 Can Not login

On 08/15/2017 05:44 PM, data5248 wrote:
>
> Server OES 2015 SP1
> All patches apply
> Novell iPrint install and working been working for years
> Enabler Patches install
> installed Novell iPrint for OES (2015 SP1) no errors
> I'm able to get the login page (https://dcbe1.dcbe.org/ipcon/) when I
> give it the admin login for my tree, login fails. I have tried it with
> both CN login For example, admin and FQDN in LDAP format For example,
> cn=admin,o=microfocus still fails. Here what the log file has in it:
> Aug 15, 2017 10:26:07 AM com.novell.service.iprint.application.Main
> terminate
> WARNING: Bringing down the iPrint Mobile service
> Aug 15, 2017 10:26:07 AM com.novell.service.iprint.application.Main
> terminate
> WARNING: iPrint Mobile Service is stopped.
> Aug 15, 2017 10:27:09 AM com.orientechnologies.common.log.OLogManager
> log
> WARNING: Unable to determine the amount of installed RAM.
> Aug 15, 2017 10:27:09 AM com.orientechnologies.common.log.OLogManager
> log
> WARNING: Unable to determine the amount of installed RAM.
> Aug 15, 2017 10:27:09 AM com.orientechnologies.common.log.OLogManager
> log
> WARNING: MaxDirectMemorySize JVM option is not set or has invalid value,
> that may cause out of memory errors. Please set the
> -XX:MaxDirectMemorySize=<SIZE>m JVM option when you start the JVM, where
> <SIZE> is the memory size of this machine in megabytes.
> Aug 15, 2017 10:27:09 AM com.orientechnologies.common.log.OLogManager
> log
> WARNING: Unable to determine the amount of installed RAM.
> Aug 15, 2017 10:27:14 AM com.novell.service.iPrint.iprntman.PSM
> converToTypeless
> WARNING: Exiting. Returning null
> Aug 15, 2017 10:27:15 AM com.novell.service.iPrint.iprntman.PSM
> converToTypeless
> WARNING: Exiting. Returning null
> Aug 15, 2017 10:27:15 AM
> com.novell.service.iprint.commons.application.PSMInfoProvider
> getPSMInfoFromIPrintMan
> WARNING: Unable to load Printer Manager configuration non certificate .
> 10485782
> Aug 15, 2017 10:27:15 AM
> com.novell.service.iprint.application.utils.DirectoryHelper
> getPsmStoreConfiguration
> WARNING: Exception occurred while fetching PSM configuration.null
> Aug 15, 2017 10:27:16 AM com.novell.service.iPrint.iprntman.PSM
> converToTypeless
> WARNING: Exiting. Returning null
> Aug 15, 2017 10:27:16 AM com.novell.service.iPrint.iprntman.PSM
> converToTypeless
> WARNING: Exiting. Returning null
> Aug 15, 2017 10:27:17 AM
> com.novell.service.iprint.commons.application.PSMInfoProvider
> getPSMInfoFromIPrintMan
> WARNING: Unable to load Printer Manager configuration non certificate .
> 10485782
> Aug 15, 2017 10:27:18 AM
> com.novell.service.iprint.services.managers.CredentialStoreServiceImpl
> getCredentials
> WARNING: No other user is configured
> Aug 15, 2017 10:30:14 AM com.novell.service.iprint.auth.LDAPServiceUtils
> isUserValid
> WARNING: No such user with name cn=admin,o=DCBE
>
> Not sure where I should go from here to trouble shoot the login problem.
> Has anyone seen this behavior?
>
>


1. Log in onto ipcon is case sensitive so make sure you use upper case
properly

2. Check /var/opt/novell/log/proxymgmt/pxymgmt.log for any errors with
the proxy user

3. Open a sr with support and refer to bug1045353. You'll get an FTF
file with a fix for an issue found on large trees
0 Likes
Highlighted
Absent Member.
Absent Member.

Re: Installed iPrint for OES 2015 SP1 Can Not login

I open the SR they send me the FTF and that fixed it, thanks for the info on the bug.
0 Likes
Highlighted
Absent Member.
Absent Member.

Re: Installed iPrint for OES 2015 SP1 Can Not login

On 08/17/2017 10:04 PM, blewis12 wrote:
>
> I open the SR they send me the FTF and that fixed it, thanks for the
> info on the bug.
>
>


great. you're welcome
0 Likes
Highlighted
Absent Member.
Absent Member.

Re: Installed iPrint for OES 2015 SP1 Can Not login

On 15-08-17 17:44, data5248 wrote:
>
> Server OES 2015 SP1
> All patches apply
> Novell iPrint install and working been working for years
> Enabler Patches install
> installed Novell iPrint for OES (2015 SP1) no errors
> I'm able to get the login page (https://dcbe1.dcbe.org/ipcon/) when I
> give it the admin login for my tree, login fails. I have tried it with
> both CN login For example, admin and FQDN in LDAP format For example,
> cn=admin,o=microfocus still fails. Here what the log file has in it:
> Aug 15, 2017 10:26:07 AM com.novell.service.iprint.application.Main
> terminate
> WARNING: Bringing down the iPrint Mobile service
> Aug 15, 2017 10:26:07 AM com.novell.service.iprint.application.Main
> terminate
> WARNING: iPrint Mobile Service is stopped.
> Aug 15, 2017 10:27:09 AM com.orientechnologies.common.log.OLogManager
> log
> WARNING: Unable to determine the amount of installed RAM.
> Aug 15, 2017 10:27:09 AM com.orientechnologies.common.log.OLogManager
> log
> WARNING: Unable to determine the amount of installed RAM.
> Aug 15, 2017 10:27:09 AM com.orientechnologies.common.log.OLogManager
> log
> WARNING: MaxDirectMemorySize JVM option is not set or has invalid value,
> that may cause out of memory errors. Please set the
> -XX:MaxDirectMemorySize=<SIZE>m JVM option when you start the JVM, where
> <SIZE> is the memory size of this machine in megabytes.
> Aug 15, 2017 10:27:09 AM com.orientechnologies.common.log.OLogManager
> log
> WARNING: Unable to determine the amount of installed RAM.
> Aug 15, 2017 10:27:14 AM com.novell.service.iPrint.iprntman.PSM
> converToTypeless
> WARNING: Exiting. Returning null
> Aug 15, 2017 10:27:15 AM com.novell.service.iPrint.iprntman.PSM
> converToTypeless
> WARNING: Exiting. Returning null
> Aug 15, 2017 10:27:15 AM
> com.novell.service.iprint.commons.application.PSMInfoProvider
> getPSMInfoFromIPrintMan
> WARNING: Unable to load Printer Manager configuration non certificate .
> 10485782
> Aug 15, 2017 10:27:15 AM
> com.novell.service.iprint.application.utils.DirectoryHelper
> getPsmStoreConfiguration
> WARNING: Exception occurred while fetching PSM configuration.null
> Aug 15, 2017 10:27:16 AM com.novell.service.iPrint.iprntman.PSM
> converToTypeless
> WARNING: Exiting. Returning null
> Aug 15, 2017 10:27:16 AM com.novell.service.iPrint.iprntman.PSM
> converToTypeless
> WARNING: Exiting. Returning null
> Aug 15, 2017 10:27:17 AM
> com.novell.service.iprint.commons.application.PSMInfoProvider
> getPSMInfoFromIPrintMan
> WARNING: Unable to load Printer Manager configuration non certificate .
> 10485782
> Aug 15, 2017 10:27:18 AM
> com.novell.service.iprint.services.managers.CredentialStoreServiceImpl
> getCredentials
> WARNING: No other user is configured
> Aug 15, 2017 10:30:14 AM com.novell.service.iprint.auth.LDAPServiceUtils
> isUserValid
> WARNING: No such user with name cn=admin,o=DCBE
>
> Not sure where I should go from here to trouble shoot the login problem.
> Has anyone seen this behavior?
>
>


This fix for this issue has been released in the December 2017
maintenance patch for iPrint for OES2015sp1.
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.