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Not able to print to HP 8100 or HP 8600 from mobile device

When I try to print from a tablet to an HP 8100 or HP 8600, the printer just prints one page of junk and then a bunch of blank pages.

In the iPrint Mobile log (/var/opt/novell/log/iprintmobile/iprintmobile0.log) I saw entries such as:
WARNING: Waiting, conversion thread returned without error but converted data still not available.
WARNING: Not converted file: 41.1 ps.


I changed the default rendering PPD as documented in resolution 1 of TID 7013074. The printer result is the same, however, now there are no entries regarding the print job in the iPrint Mobile log.

Since these are HP printers, I attempted to install hplip on the appliance as documented in the additional information portion of the TID. Unfortunately, the FTP download results in "No such file or directory". I sent feedback to novell regarding the TID but have not heard a resolution yet.

Appliance version: 1.0.377.2

Any help would be appreciated.
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Re: Not able to print to HP 8100 or HP 8600 from mobile device

chris briscoe wrote:

>
> When I try to print from a tablet to an HP 8100 or HP 8600, the
> printer just prints one page of junk and then a bunch of blank pages.
>
> In the iPrint Mobile log
> (/var/opt/novell/log/iprintmobile/iprintmobile0.log) I saw entries
> such as:
> WARNING: Waiting, conversion thread returned without error but
> converted data still not available.
> WARNING: Not converted file: 41.1 ps.
>
>
> I changed the default rendering PPD as documented in resolution 1 of
> TID 7013074. The printer result is the same, however, now there are no
> entries regarding the print job in the iPrint Mobile log.
>
> Since these are HP printers, I attempted to install hplip on the
> appliance as documented in the additional information portion of the
> TID. Unfortunately, the FTP download results in "No such file or
> directory". I sent feedback to novell regarding the TID but have not
> heard a resolution yet.
>
> Appliance version: 1.0.377.2


When you say you are trying to print from a tablet, do you mean an iPad
or an Android tablet? If it's an iPad, are you using Airprint or the
iPrint app? Are you using the internal renderer or external renderer?

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Re: Not able to print to HP 8100 or HP 8600 from mobile device

On 29/01/2014 18:56, chris briscoe wrote:

> Appliance version: 1.0.377.2


The above is version 1.0. Please note that version 1.0.1 is available
for download[1] and adds support for both Windows 8.1 and OS X Mavericks
(10.9) as well as including general bug fixes.
HTH.

[1] https://download.novell.com/Download?buildid=leLO93H6myc~
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Simon
Novell Knowledge Partner

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Re: Not able to print to HP 8100 or HP 8600 from mobile devi

Thanks for the replies. I will try the 1.0.1 version.

We are using android tablets with the internal renderer. Do you think using an external renderer will help with mobile printing?
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Re: Not able to print to HP 8100 or HP 8600 from mobile device

chris briscoe wrote:

> We are using android tablets with the internal renderer. Do you think
> using an external renderer will help with mobile printing?


Perhaps... what file types are you attempting to print? The external
renderer in particular helps with MS Office docs & PDFs.

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Your world is on the move. http://www.novell.com/mobility/
We know what your world looks like. http://www.novell.com/yourworld/

Joe Marton Emeritus Knowledge Partner
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Re: Not able to print to HP 8100 or HP 8600 from mobile devi

jmarton,
Mainly we have been trying to print the test page in the iPrint app. Not any PDFs or MS office docs.

Upgraded to 1.0.1, no change except now the log messages are back.

Jan 31, 2014 1:24:11 PM com.novell.service.iPrint.mobile.converter.openoffice.OOConverter verifyConversion
WARNING: Not converted file: /var/opt/novell/iprintmobile/drivers/spool/print.prn
Jan 31, 2014 1:24:11 PM com.novell.service.iPrint.mobile.converter.openoffice.OOConverter$ConversionRunnableMonitor run
WARNING: Waiting, conversion thread returned without error but converted data still not available, Job ID: 1.0,user: iPrint

Working on setting up External Rendering VM now . . .
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Re: Not able to print to HP 8100 or HP 8600 from mobile devi

I setup an External Renderer. I still get the same result when I print.
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Re: Not able to print to HP 8100 or HP 8600 from mobile device

I don't know if this will help or is applicable to your situation but in my case I started with the 1.0 appliance before I realized 1.0.1 was out. When I setup the new one I restored my config from my original appliance and had nothing but problems with the internal renderer (similar errors in the log to what your seeing). Finally on the weekend I figured I would start fresh (since I had only added a handful of printers and could easily redo it quickly) and all my issues went away.

Mark


>>> chris briscoe<chris_briscoe@no-mx.forums.novell.com> 2/4/2014 2:36 PM >>>


I setup an External Renderer. I still get the same result when I print.


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Re: Not able to print to HP 8100 or HP 8600 from mobile devi

Thanks for the responses. We spoke to our clients about this issue and it was decided to use different printers for the tablets.
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