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Novell iPrint Client delays Windows login

At the University I work at, we have a system in which every student gets a laptop and this laptop comes installed with the Novell iPrint client to allow for wireless printing throughout campus.

This year the laptops the students are receiving will have SSDs installed. These new drives allow for Windows to load in just about 15 seconds. We are very pleased with this performance. But, that good performance disappears when we install Novell iPrint. When Novell iPrint is installed the boot time goes from 15 seconds to 45 seconds. This boot time will revert to 15 seconds if we uninstall iPrint. So the delay is directly related to something Novell iPrint is doing during startup.

The delay occurs during the "Welcome" screen phase of the logon process. We used Windows Performance Development tools to monitor the startup process. We have narrowed down the problem and it is occurring during the Winlogon.init phase of the startup. If the computer does not have iPrint installed this phase takes a few seconds. When you install iPrint this phase takes 30 seconds or more.

We know where this problem is occurring but we have yet to track down what is causing this problem and if there is a solution. We have spent multiple days researching and troubleshooting. I tried disabling all the services and startup programs related to Novell and (even the print spooler) but this delay is still apparent and unchanged.

We assume the problem is something network related and something waiting for a timeout to occur. No error messages ever appear and the application successfully launches on startup, after making the computer wait 30 seconds for some unknown reason. Though, we tried with and without wifi and with and without the network adapters installed; nothing is stopping this 30 second delay from occurring or even improving.

Note: We also attempted the solution presented here Support | Slow logins when WAN link down and iPrint client installed. with no success.
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Re: Novell iPrint Client delays Windows login

Assuming you are on the latest iPrint client, I'm pretty sure this will need a formal SR with Novell, and they'll want a lan trace of a good and a problem boot sequence taken from an affected machine.

Andrew C Taubman (Sorry, support is not provided via e-mail) Opinions expressed above are not necessarily those of Micro Focus.
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Re: Novell iPrint Client delays Windows login

As mentioned, if you raise an SR Novell will likely ask for a packet capture taken as the machine boots, and is probably a boot log using Process Explorer (downloadable from Microsoft). You'll be able to look through logs taken using each of these diagnostic methods, and - if you have working and non-working machines - hopefully the differences/delays will be evident.

All the best,

Matt
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Re: Novell iPrint Client delays Windows login

With the iPrint client installed, try setting the default printer to a local file rather than talking to the network. See whether it makes a time difference.
Tom
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