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MathieuI
Absent Member.
Absent Member.
‎2015-01-20 20:33
2446 views

OCE WPD driver installation hangs on client workstation

Hi,

We are having issues with a specific driver from OCE. The driver is WPD for an OCE PlotWave 300 on Win7x64. We cannot use another driver since the clients need it for AutoCAD documents. I have been able to add the driver to the driver store without any issues but the problem happens when a client tries to install the Printer Agent. The error we get is "PA failed to install :The Remote Procedure call failed". The installation fails and makes the iPrint client and the windows spooler crash every time. We are currently using iPrint client v5.98 but we also tried v5.99 without any luck. We have been able to install the printer manually on the workstation but from iPrint, it fails each time. Like I said, this issue only happens on Windows 7 64bit workstations.

Any ideas would help!
Thank you!
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thsundel
Knowledge Partner Knowledge Partner
Knowledge Partner
‎2015-01-21 08:18

MathieuI;2345038 wrote:
Hi,

We are having issues with a specific driver from OCE. The driver is WPD for an OCE PlotWave 300 on Win7x64. We cannot use another driver since the clients need it for AutoCAD documents. I have been able to add the driver to the driver store without any issues but the problem happens when a client tries to install the Printer Agent. The error we get is "PA failed to install :The Remote Procedure call failed". The installation fails and makes the iPrint client and the windows spooler crash every time. We are currently using iPrint client v5.98 but we also tried v5.99 without any luck. We have been able to install the printer manually on the workstation but from iPrint, it fails each time. Like I said, this issue only happens on Windows 7 64bit workstations.

Any ideas would help!
Thank you!


Are you using the "shortinstallname" feature: https://www.novell.com/support/kb/doc.php?id=7003076 ?

THomas
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MathieuI
Absent Member.
Absent Member.
‎2015-01-21 15:31

thsundel;2345073 wrote:
Are you using the "shortinstallname" feature: https://www.novell.com/support/kb/doc.php?id=7003076 ?

THomas


Yes. Always have on all my iPrint servers.
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thsundel
Knowledge Partner Knowledge Partner
Knowledge Partner
‎2015-01-21 17:39

MathieuI;2345108 wrote:
Yes. Always have on all my iPrint servers.


Ok, can you turn it off and see if it helps? If it does then I believe you have run into a bug and you might want to open a SR with Novell.

Thomas
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MathieuI
Absent Member.
Absent Member.
‎2015-01-27 16:25

thsundel;2345120 wrote:
Ok, can you turn it off and see if it helps? If it does then I believe you have run into a bug and you might want to open a SR with Novell.

Thomas


I can't do that. If I do, 5000+ users will get their printers reinstalled. It's not an option. Thanks for your help.
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