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Only blank pages from Application to NDPS

(This is workaround note for others having the same problem.)

We have an application that in most cases would print fine to an
NDPS printer, but on one or two workstations would start printing
blank pages from this one application. (This would be true for
screen prints and reports generated under this application.)
Other printing, from the same workstation, would work, but not
for the application.

We tried updating the printer drivers, loading the drivers locally,
over the network, etc. with the same results. Totally rebuilding
the workstation would correct the problem--but we had one
workstation (that had the same problem) have the problem return
a month after it was rebuilt.

Recently, we tried disabling the printer object's "print optimization"
setting (under the printer's Advanced properties). Oddly, this met
with immediate success (no reboot required). We've tried this on
a couple of different workstations with the same results.

A search on the Internet shows other printing issues, including a
Kernel error (while printing), that has been resolved by disabling
this feature.

Again, other workstations have worked fine with this feature
enabled, but occasionally we've had this problem on individual
workstations, that may require this to be disabled.

-SC



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6 Replies
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Steve Conrad,

Thanks for sharing this. I'm sure it'll be of help to others.
Have you been able what differs the workstations seeing the problem from the
ones that don't? Also out of interest what's the application that was
having the problem?


--
_________________________________________
Niclas Ekstedt, CNA/CNE/CNS/CLS
Systems Engineer/NSC Sysop
Telindus Sweden AB

Niclas Ekstedt Sr Consultant Atea Sverige AB
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So far, no sign why one workstation should have problems with "print
optimization" enabled, versus workstations that need it disabled.

We've had workstations, in the past, that were working fine--and then
developed this printing problem. Afterwards, we naturally tried all kinds
of Microsoft updates, etc., to resolve the problem--but it's unlikely any
update took place, prior to our attempts to resolve it. [If Microsoft
performed some kind of stealth update that affected the print spooler,
or such, that's another matter.]

The application is a ticketing program called Tessitura. Both reports
and screen prints would fail for this application. Word, Excel, etc.,
continued to print without a problem, though.

Since my earlier email, we've had two more workstations needing
this adjustment to resolve their printing. [Our current outbreak of
workstations has mostly to do with their getting a new printer and
being changed over, using the same NDPS printer object.] Changing
their "print optimization" setting immediately resolved the problem.

I suspect there may be other workstations experiencing this flakey
behavior. It's definately something to keep in that back of one's
mind when experiencing blank pages, under certain application printing,
or maybe even kernel errors, when printing.

'Hope this helps,

-Steve

>>> Niclas Ekstedt<nekstedt@no-mx.forums.novell.com> 8/15/2008 7:50 PM >>>

Steve Conrad,

Thanks for sharing this. I'm sure it'll be of help to others.
Have you been able what differs the workstations seeing the problem from the
ones that don't? Also out of interest what's the application that was
having the problem?


--
_________________________________________
Niclas Ekstedt, CNA/CNE/CNS/CLS
Systems Engineer/NSC Sysop
Telindus Sweden AB


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Steve Conrad,

Thanks Steve, I've forwarded this on to Novell.


--
_________________________________________
Niclas Ekstedt, CNA/CNE/CNS/CLS
Systems Engineer/NSC Sysop
Telindus Sweden AB

Niclas Ekstedt Sr Consultant Atea Sverige AB
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Steve Conrad,

Out of curiosity. What OS/SP on the server and what version of
the iprint client on the workstations?


--
_________________________________________
Niclas Ekstedt, CNA/CNE/CNS/CLS
Systems Engineer/NSC Sysop
Telindus Sweden AB

Niclas Ekstedt Sr Consultant Atea Sverige AB
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We're still on NW 5.1 SP8 . . . 'hope to move to NW 6.5--if the
daily fires can stay out long enough for me to work on our
migration prep.

We're not using iprint. We have the NW Client with NDPS
support. The Client is 4.91 SP3 and SP4.

The latest set of problems resulted after replacing a printer
(with a newer one), using the existing NDPS printer object.
New printer drivers were assigned with the same IP address.

Other run-ins with this problem didn't involve a printer change.
Suddenly one workstation--out of say eight--suddenly went
south with our Tessitura printing. We tried PCL 5 and 6,
PostScript and approved, unapproved Windows drivers--but
without success. The latest discovery of disabling the print
optimization has worked, though.

-Steve

>>> Niclas Ekstedt<nekstedt@no-mx.forums.novell.com> 8/26/2008 4:00 AM >>>

Steve Conrad,

Out of curiosity. What OS/SP on the server and what version of
the iprint client on the workstations?


--
_________________________________________
Niclas Ekstedt, CNA/CNE/CNS/CLS
Systems Engineer/NSC Sysop
Telindus Sweden AB


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Steve Conrad,

> We're still on NW 5.1 SP8 . . . 'hope to move to NW 6.5--if the
> daily fires can stay out long enough for me to work on our
> migration prep.


I would strongly recommend you moving to either iPrint on Linux (OES2)
or NetWare 6.5 That would give you a current technology and it would
surprise me to see the behavior you describe in current iPrint versions.


--
_________________________________________
Niclas Ekstedt, CNA/CNE/CNS/CLS
Systems Engineer/NSC Sysop
Telindus Sweden AB

Niclas Ekstedt Sr Consultant Atea Sverige AB
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