Print Manager running but shows down in iManager

[ccbb]

Hi

We need some help with an iPrint problem. One of our servers regularly (about once a week) stops working showing that the Print Manager is down in iManager. The Print Manager status however on the server shows it is up and running:

server:~ # rcnovell-ipsmd status
ipsmd is running: CN=PrintManagerA,OU=iPrintA,O=RU


When this happens printing stops working. We can restart the Print Manager any way we like, reboot the server etc, but the problem persists, showing that the Print Manager is down in iManager.

At 1am when iPrint automatically backs up the database and restarts the Print Manager everything start working again.

We have tried everything we can think of, but cannot solve this problem. Our users obviously can become very unhappy when printing stops working for most of a day.

We are running OES 11 fully patched and PaperCut MF 15.1

Have you come across this problem before? It seems like a bug in iPrint. We are willing to pay for support if necessary and hope you will be able to put us in touch with a Microfocus partner in our area who can look at the problem when it next happens.

Kind regards,
Bo

[bobjohnson]

Based on what you have described, there could be a few reasons for this. The fact that it works for a while but then stops and will not start working again until the 1am backup makes me think that when this issue occurs, somehow the database (psmdb.dat) may be getting corrupted. Just a guess at this point. Take a look at the /var/opt/novell/log/iprint/ipsmd.log for clues. Look for messages around the 1am backup time. Maybe there is something in the log around the time the issue starts that points to the issue as well. There is a possibility that PaperCut is causing an issue as well. There is not enough information to know for sure. If the ipsmd.log file doesn't reveal any clues, it may be would be worth opening a support call for this issue. Feel free to post data from the ipsmd.log that might be relevant to the issue.