Print Spooler Crashes

[marklar23]

A while ago when I deployed iPrint in my organization I found that when I tried to install iPrint printers to HP dc5800 systems running XP SP3 the Print Spool service would crash, but when I restarted the service the printer would be properly installed.

Now I am in the process of making a change to the driver profile which is causing iPrint to reinstall the printers, but I am getting stuck in an error/installation loop. iPrint is once again causing the Print Spooler to crash, but on the recovery, the update is not completed so iPrint tries to download the update again. I have even deleted the printer but there appears to be something cached as after I download the printer and try to print to it again, it is still detecting that it needs to update itself. This issue only causes problems with random dc5800 systems running XP SP3, other system models and Win 7 systems haven't had this issue, and all systems are running iPrint 5.30. What can I check to get this working? Thanks!

[Anonymous_User]

marklar23,

It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.

Has your problem been resolved? If not, you might try one of the following options:

- Visit http://support.novell.com and search the knowledgebase and/or check all
the other self support options and support programs available.
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://forums.novell.com)

Be sure to read the forum FAQ about what to expect in the way of responses:
http://forums.novell.com/faq.php

If this is a reply to a duplicate posting, please ignore and accept our apologies
and rest assured we will issue a stern reprimand to our posting bot.

Good luck!

Your Novell Product Support Forums Team
http://support.novell.com/forums/