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Printer Сanon cannot print from a mobile device

Hi,

We are testing iPrint Appliance version: 3.2.0.

I connected two printers Brother HL-4150CDN and Canon LBP6230dw, enable mobile printing and installed iPrint App to android device.
The Brother HL-4150CDN printer works, I can print pdf or txt files from mobile device but Canon LBP6230dw printer cannot printing from mobile device Job status is Unknown. For the test I installed iPrint Client on workstation and Canon printer works normally without any problem.

I cannot understand why the printer does not work from a mobile device, I see in Job History in field of Jobs Printed the column with name "Printer Reset" is increase when I sent print from mobile device.

Where can I see what happens when I send job to printer and why the printer does not print from mobile device?

Thanks.
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Re: Printer Сanon cannot print from a mobile device

When I try QuickPrint in iPrint Portal
I see in iprint_mobile0.log file :

Oct 24, 2018 5:56:33 PM com.novell.service.iprint.printermanagement.utils.PrinterManagerHelper performGetPrintersAttributes
WARNING: Failed to create gpa request
Oct 24, 2018 5:56:33 PM com.novell.service.iprint.printermanagement.PrinterManager getPrinterAttributesFetchIfRequired
SEVERE: Failed to get IPP Printer ;Unable to create gpa request
Oct 24, 2018 5:56:33 PM com.novell.service.iprint.chromePrint.rest.server.controllers.WebPrintController getPrinterAttributes
SEVERE: Unable to find IPP Printer object for printer Test
Oct 24, 2018 6:02:58 PM com.novell.service.iprint.emailjobmanagement.JobManager localConversionDone
WARNING: Received conversion failure notification: jobid: 21.0
Oct 24, 2018 6:02:58 PM com.novell.service.iprint.emailjobmanagement.GlobalPrintManager processWebJob
WARNING: Job 21 could not be converted.
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Re: Printer Сanon cannot print from a mobile device

On 24-10-18 17:14, lanthan wrote:
>
> When I try QuickPrint in iPrint Portal
> I see in iprint_mobile0.log file :
>
>> Oct 24, 2018 5:56:33 PM
>> com.novell.service.iprint.printermanagement.utils.PrinterManagerHelper
>> performGetPrintersAttributes
>> WARNING: Failed to create gpa request
>> Oct 24, 2018 5:56:33 PM
>> com.novell.service.iprint.printermanagement.PrinterManager
>> getPrinterAttributesFetchIfRequired
>> SEVERE: Failed to get IPP Printer ;Unable to create gpa request
>> Oct 24, 2018 5:56:33 PM
>> com.novell.service.iprint.chromePrint.rest.server.controllers.WebPrintController
>> getPrinterAttributes
>> SEVERE: Unable to find IPP Printer object for printer Test
>> Oct 24, 2018 6:02:58 PM
>> com.novell.service.iprint.emailjobmanagement.JobManager
>> localConversionDone
>> WARNING: Received conversion failure notification: jobid: 21.0
>> Oct 24, 2018 6:02:58 PM
>> com.novell.service.iprint.emailjobmanagement.GlobalPrintManager
>> processWebJob
>> WARNING: Job 21 could not be converted.

>
>


1. Are you sending the same type of file to both printers?
2. What was the file you sent to print to the Canon?
3. Do you have a linux driver configured in iManager for the Canon?
4. Do you have a printer called Test in the padbtxt.xml file?
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Re: Printer Сanon cannot print from a mobile device

Mysterious;2489577 wrote:

1. Are you sending the same type of file to both printers?
2. What was the file you sent to print to the Canon?
3. Do you have a linux driver configured in iManager for the Canon?
4. Do you have a printer called Test in the padbtxt.xml file?



Hi,

1. Yes
2. I have tried to send pdf and txt files
3. Yes, I added a linux driver for the Canon printer
4. Yes

Thanks
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Re: Printer Сanon cannot print from a mobile device

On 27-10-18 17:34, lanthan wrote:
>
> Mysterious;2489577 Wrote:
>>
>> 1. Are you sending the same type of file to both printers?
>> 2. What was the file you sent to print to the Canon?
>> 3. Do you have a linux driver configured in iManager for the Canon?
>> 4. Do you have a printer called Test in the padbtxt.xml file?

>
>


> 3. Yes, I added a linux driver for the Canon printer


So Canon has it own driver but Brother not. What happens if you remove
the linux driver from the cannon and you restart mobile services?
The error you've got is normally a miscommunication between the driver
and cups and seeing that brother works fine with the default one, it
could be the canon one is not properly installed

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Re: Printer Сanon cannot print from a mobile device

Mysterious;2489702 wrote:


So Canon has it own driver but Brother not. What happens if you remove
the linux driver from the cannon and you restart mobile services?
The error you've got is normally a miscommunication between the driver
and cups and seeing that brother works fine with the default one, it
could be the canon one is not properly installed

Hi,

I removed the linux driver from the cannon but the error remained.
I installed Remote Renderer and the printer started to print from mobile device and from web console.
How can I debugging or where located logs file of Local Renderer?

Thanks
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Re: Printer Сanon cannot print from a mobile device

On 31-10-18 07:04, lanthan wrote:
>
> Mysterious;2489702 Wrote:
>>
>>
>> So Canon has it own driver but Brother not. What happens if you remove
>> the linux driver from the cannon and you restart mobile services?
>> The error you've got is normally a miscommunication between the driver
>> and cups and seeing that brother works fine with the default one, it
>> could be the canon one is not properly installed

> Hi,
>
> I removed the linux driver from the cannon but the error remained.
> I installed Remote Renderer and the printer started to print from mobile
> device and from web console.
> How can I debugging or where located logs file of Local Renderer?
>
> Thanks
>
>

https://www.novell.com/documentation/iprint-appliance-3/iprint_admin/data/bgxr60v.html
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Re: Printer Сanon cannot print from a mobile device

Mysterious;2489861 wrote:

https://www.novell.com/documentation/iprint-appliance-3/iprint_admin/data/bgxr60v.html


Which of these log files Local Renderer write logs?

Thanks
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Re: Printer Сanon cannot print from a mobile device

On 31-10-18 12:44, lanthan wrote:
>
> Mysterious;2489861 Wrote:
>>
>> https://www.novell.com/documentation/iprint-appliance-3/iprint_admin/data/bgxr60v.html

>
> Which of these log files Local Renderer write logs?
>
> Thanks
>
>

iprint_mobile0.log
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