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Anonymous_User Absent Member.
Absent Member.
1254 views

Printer agent hang after a while with Needs Attention.

Hi! I have a problem for a while with a Xerox Phaser 7300 printer.
My setup:
Novell 6.5SP5
NDPSM Version 3.01.22 (june 15, 2006)
NDPSGW Version 3.02.01 (october 27, 2005).
PCounter Version 5.25 (6/2006)

I've setup the agent to use LPR, and sometime the printer agent just
hang with "Needs Attention", but the printer show Ready, and the jobs
stay in the queue.

This printer is used by Macintosh users, who logged to the server and
then be able to print. It works for a few days then the "Needs
Attention" is back.

If I try to shutdown the printer, almost all the time it hang the NDPS
Manager, and i must reboot the server to regain control. Worse if i try
to unload the Manager.

Its the only printer that Mac user print on it. I have 24 printer
agents on the server, and they all working OK, but with Windows users.
I even have another Phaser7300 that always works.

I've setup the gateway to use RAW, and it last a few days longer, but
the error is back today.. the weird thing is that it print anyway!
>From the NDPS Manager:

Status and Control: Error Printing
Status Details: Subunit Empty.

But like i said, the printer is ready.
>From the PCounter log, the last document before the error was

"SP366-3(petitrĩarr-coul).eps", maybe because they used french
accented caracters in the name?

Can someone help me on this?

thank you.

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3 Replies
Anonymous_User Absent Member.
Absent Member.

Re: Printer agent hang after a while with Needs Attention.

Eric,

It appears that in the past few days you have not received a response to your posting. That concerns us, and has triggered this automated reply.

Has your problem been resolved? If not, you might try one of the following options:

- Do a search of our knowledgebase at http://support.novell.com/search/kb_index.jsp
- Check all of the other support tools and options available at http://support.novell.com in both the "free product support" and "paid product support" drop down boxes.
- You could also try posting your message again. Make sure it is posted in the correct newsgroup. (http://support.novell.com/forums)

If this is a reply to a duplicate posting, please ignore and accept our apologies and rest assured we will issue a stern reprimand to our posting bot.

Good luck!

Your Novell Product Support Forums Team
http://support.novell.com/forums/

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kbauer1 Absent Member.
Absent Member.

Re: Printer agent hang after a while with Needs Attention.

I had a similar issue with my phaser as well, kept giving me an LPR error 23, switched it from LPR to RAW and it seems to be humming along fine now.
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kbauer1 Absent Member.
Absent Member.

Re: Printer agent hang after a while with Needs Attention.

Just noticed that you said you tried that. Sorry
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