Anonymous_User Absent Member.
Absent Member.
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Printing only once

I work as an analyst for a printing company. Without hardly any knowledge
of IPrint this was asked of me from a analyst out in the field: Installing
a new set of printer drivers :


The symptom is that we only get one set printing out, regardless of the
quantity we select for printing. This has occured in Word, Excel, Outlook
email, and Acrobat Reader, so it doesn't appear to be application specific.
they select eight, they get one. They select two, they get one.
Consistently, not intermittently, and from any workstation and from any
application.

The way they're set up, is a NetWare 6.0 sp5 server, and the printer is set
up in IPrint. They're using the Novell Gateway, using LPR (both
"PASSTHROUGH" and "lp" queue names have been tried, same result), the
drivers are uploaded to the Broker object and they've tried both PCL and
Postscript drivers, same outcome.

I've walked them through deleting the printer on a workstation, completely
scrubbing the driver (Printers window, File menu, Server Properties,
Drivers tab, delete all instances of driver, including Document Centre 480
driver which the previous printer was) and reinstalling fresh. Same
outcome, just one set prints.
Any thought anyone?
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3 Replies
Anonymous_User Absent Member.
Absent Member.

Re: Printing only once

One thought is it that is a microsoft issue, that they have a patch for
and you can phone up to get it (can't remember if its w2k or XP, try
searching for other threads on this topic).

My thoughts are to try other drivers - if you are using PCL drivers try
the postscript one. This resolves all my issues in this situation.

Cheerz
IanB

ssgster@gmail.com wrote:
> I work as an analyst for a printing company. Without hardly any knowledge
> of IPrint this was asked of me from a analyst out in the field: Installing
> a new set of printer drivers :
>
>
> The symptom is that we only get one set printing out, regardless of the
> quantity we select for printing. This has occured in Word, Excel, Outlook
> email, and Acrobat Reader, so it doesn't appear to be application specific.
> they select eight, they get one. They select two, they get one.
> Consistently, not intermittently, and from any workstation and from any
> application.
>
> The way they're set up, is a NetWare 6.0 sp5 server, and the printer is set
> up in IPrint. They're using the Novell Gateway, using LPR (both
> "PASSTHROUGH" and "lp" queue names have been tried, same result), the
> drivers are uploaded to the Broker object and they've tried both PCL and
> Postscript drivers, same outcome.
>
> I've walked them through deleting the printer on a workstation, completely
> scrubbing the driver (Printers window, File menu, Server Properties,
> Drivers tab, delete all instances of driver, including Document Centre 480
> driver which the previous printer was) and reinstalling fresh. Same
> outcome, just one set prints.
> Any thought anyone?


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Anonymous_User Absent Member.
Absent Member.

Re: Printing only once

On Sat, 23 Sep 2006 12:20:44 +0000, ssgster wrote:

> The symptom is that we only get one set printing out, regardless of the
> quantity we select for printing. This has occured in Word, Excel, Outlook
> email, and Acrobat Reader, so it doesn't appear to be application
> specific.
> they select eight, they get one. They select two, they get one.
> Consistently, not intermittently, and from any workstation and from any
> application.


For XP, you'll want to look at applying hotfixes KB884897, KB893225.
You'll have to call M$ to get them.

Joe
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Anonymous_User Absent Member.
Absent Member.

Re: Printing only once

try out an other, maybe older driver. I've had the same problem with a HP
Laserjet 4650 PCL6 driver. With the PCL5c driver the problem has solved.

Urs

> On Sat, 23 Sep 2006 12:20:44 +0000, ssgster wrote:
>
> > The symptom is that we only get one set printing out, regardless of the
> > quantity we select for printing. This has occured in Word, Excel,

Outlook
> > email, and Acrobat Reader, so it doesn't appear to be application
> > specific.
> > they select eight, they get one. They select two, they get one.
> > Consistently, not intermittently, and from any workstation and from any
> > application.

>
> For XP, you'll want to look at applying hotfixes KB884897, KB893225.
> You'll have to call M$ to get them.
>
> Joe


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