Anonymous_User Absent Member.
Absent Member.
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Problem Printing PDF Files to HP 4200 through iPrint

We recently converted an office to iPrint printing. In this conversion we
did the following:

1) Removed all previous printers
2) Removed all standard TCP/IP ports
3) Removed all installed printer drivers
4) Installed the iPrint client
5) Installed the necessary iPrint printers

Steps 1-3 should give us a pretty clean environment, which should help avoid
problems with outdated driver files, corrupt drivers, etc. Steps 4 and 5
install only the printers and drivers that we want to have on the machines.

Everything seems to be working well, with one exception. There is an HP
LaserJet 4200tn that chokes whenever someone tries to print a PDF file. The
HP 4200 iPrint printer has a printer profile associated with it, uses XP
drivers (all workstations are on XP), and the configuration of the printer
is:

NDPSGW PORT=LPR HOSTADDRESS=aa.bbb.cc.ddd PRINTERNAME=PASSTHROUGH



where "aa.bbb.cc.ddd" represents the IP address of the printer, which has
been verified as correct.


When printing from Word, Excel, Outlook, or doing a test page from the
printer properties, it works fine. But PDF files cause problems. Often
times, just switching the selected printer to the HP 4200 inside Adobe
Reader causes Adobe Reader to stop responding.

At first, I thought that the problem was with the iPrint printer itself, or
the driver that it uses. However, I created two new iPrint printers--one
using the PCL 5e driver for XP and the other using the PS driver for XP--and
both of those printers exhibit the same behavior when trying to print a PDF
file. So as a test I setup the printer on a workstation using the standard
TCP/IP port (not going through iPrint) and that works just fine when
printing PDF files.

This made me think that the problem might be with Windows or Adobe. So I
checked the event logs on one of the PCs and found the following error in
the application log:

Event Type: Error

Event Source: Application Hang

Event Category: (101)

Event ID: 1002

Date: 6/2/2006

Time: 2:26:29 PM

User: N/A

Computer: DOALGS0955

Description:

Hanging application AcroRd32.exe, version 7.0.5.172, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.



For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 48 61 6e 67 ion Hang

0010: 20 20 41 63 72 6f 52 64 AcroRd

0018: 33 32 2e 65 78 65 20 37 32.exe 7

0020: 2e 30 2e 35 2e 31 37 32 .0.5.172

0028: 20 69 6e 20 68 75 6e 67 in hung

0030: 61 70 70 20 30 2e 30 2e app 0.0.

0038: 30 2e 30 20 61 74 20 6f 0.0 at o

0040: 66 66 73 65 74 20 30 30 ffset 00

0048: 30 30 30 30 30 30 000000



I've researched this error and found that it appears to be a generic kind of
error with no one obvious cause. I've tried all the recommended fixes for
this error that I could find, including removing Windows hot fix 908531,
deleting VERCLSID.EXE, creating a new value in the registry, and insuring
that the latest version of the Novell client is installed. None of these
measures has resolved the problem. Furthermore, this particular error does
NOT occur on all the machines that are having problems printing PDF files on
the HP 4200 printer. Most machines are currently running Adobe Reader
7.0.5. I updated one machine to Adobe Reader 7.0.7 but that did not make a
difference.



I have noticed that during these lock-ups caused by PDF files, the CPU
utilization is 100% and that most of that is accounted for by the spooler
service, but I don't know if that's the problem or just a symptom.



Has anyone else encountered problems printing PDF files through iPrint? Can
anyone recommend a way to solve my problem with this HP 4200 printer?



--Tom


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10 Replies
Anonymous_User Absent Member.
Absent Member.

Re: Problem Printing PDF Files to HP 4200 through iPrint

Thomas M. wrote:
> We recently converted an office to iPrint printing. In this conversion we
> did the following:


> 4) Installed the iPrint client


Which version? Also, if you have Novell Client installed, which version
and patches?

> NDPSGW PORT=LPR HOSTADDRESS=aa.bbb.cc.ddd PRINTERNAME=PASSTHROUGH


Try to change PASSTHROUGH to raw. That is official right name for HP
printers.

Timo Pietilä
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Anonymous_User Absent Member.
Absent Member.

Re: Problem Printing PDF Files to HP 4200 through iPrint

This sounds more related to the iPrint system - but often firmware
upgrade on the jetdirect card and the printer itself can fix things
when having problems with pdf documents.

There is printer firmware update for this printer - dated 28 Jun 2005
(v 04.020.3)

Sometimes changing a print setting with acrobat reader make a
difference. File - print - advanced - language (from level 3 to level
2 for instance).

The above ideas normally adressed issues with errors codes being
displayed on the printer rather than workstations hanging as you
describe though.

Cheerz
IanB


Thomas M. wrote:
> We recently converted an office to iPrint printing. In this conversion we
> did the following:
>
> 1) Removed all previous printers
> 2) Removed all standard TCP/IP ports
> 3) Removed all installed printer drivers
> 4) Installed the iPrint client
> 5) Installed the necessary iPrint printers
>
> Steps 1-3 should give us a pretty clean environment, which should help avoid
> problems with outdated driver files, corrupt drivers, etc. Steps 4 and 5
> install only the printers and drivers that we want to have on the machines.
>
> Everything seems to be working well, with one exception. There is an HP
> LaserJet 4200tn that chokes whenever someone tries to print a PDF file. The
> HP 4200 iPrint printer has a printer profile associated with it, uses XP
> drivers (all workstations are on XP), and the configuration of the printer
> is:
>
> NDPSGW PORT=LPR HOSTADDRESS=aa.bbb.cc.ddd PRINTERNAME=PASSTHROUGH
>
>
>
> where "aa.bbb.cc.ddd" represents the IP address of the printer, which has
> been verified as correct.
>
>
> When printing from Word, Excel, Outlook, or doing a test page from the
> printer properties, it works fine. But PDF files cause problems. Often
> times, just switching the selected printer to the HP 4200 inside Adobe
> Reader causes Adobe Reader to stop responding.
>
> At first, I thought that the problem was with the iPrint printer itself, or
> the driver that it uses. However, I created two new iPrint printers--one
> using the PCL 5e driver for XP and the other using the PS driver for XP--and
> both of those printers exhibit the same behavior when trying to print a PDF
> file. So as a test I setup the printer on a workstation using the standard
> TCP/IP port (not going through iPrint) and that works just fine when
> printing PDF files.
>
> This made me think that the problem might be with Windows or Adobe. So I
> checked the event logs on one of the PCs and found the following error in
> the application log:
>
> Event Type: Error
>
> Event Source: Application Hang
>
> Event Category: (101)
>
> Event ID: 1002
>
> Date: 6/2/2006
>
> Time: 2:26:29 PM
>
> User: N/A
>
> Computer: DOALGS0955
>
> Description:
>
> Hanging application AcroRd32.exe, version 7.0.5.172, hang module
> hungapp, version 0.0.0.0, hang address 0x00000000.
>
>
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
>
> Data:
>
> 0000: 41 70 70 6c 69 63 61 74 Applicat
>
> 0008: 69 6f 6e 20 48 61 6e 67 ion Hang
>
> 0010: 20 20 41 63 72 6f 52 64 AcroRd
>
> 0018: 33 32 2e 65 78 65 20 37 32.exe 7
>
> 0020: 2e 30 2e 35 2e 31 37 32 .0.5.172
>
> 0028: 20 69 6e 20 68 75 6e 67 in hung
>
> 0030: 61 70 70 20 30 2e 30 2e app 0.0.
>
> 0038: 30 2e 30 20 61 74 20 6f 0.0 at o
>
> 0040: 66 66 73 65 74 20 30 30 ffset 00
>
> 0048: 30 30 30 30 30 30 000000
>
>
>
> I've researched this error and found that it appears to be a generic kind of
> error with no one obvious cause. I've tried all the recommended fixes for
> this error that I could find, including removing Windows hot fix 908531,
> deleting VERCLSID.EXE, creating a new value in the registry, and insuring
> that the latest version of the Novell client is installed. None of these
> measures has resolved the problem. Furthermore, this particular error does
> NOT occur on all the machines that are having problems printing PDF files on
> the HP 4200 printer. Most machines are currently running Adobe Reader
> 7.0.5. I updated one machine to Adobe Reader 7.0.7 but that did not make a
> difference.
>
>
>
> I have noticed that during these lock-ups caused by PDF files, the CPU
> utilization is 100% and that most of that is accounted for by the spooler
> service, but I don't know if that's the problem or just a symptom.
>
>
>
> Has anyone else encountered problems printing PDF files through iPrint? Can
> anyone recommend a way to solve my problem with this HP 4200 printer?
>
>
>
> --Tom


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Anonymous_User Absent Member.
Absent Member.

Re: Problem Printing PDF Files to HP 4200 through iPrint

Thomas M. wrote:

> We recently converted an office to iPrint printing. In this conversion we
> did the following:
>
> 1) Removed all previous printers
> 2) Removed all standard TCP/IP ports
> 3) Removed all installed printer drivers
> 4) Installed the iPrint client
> 5) Installed the necessary iPrint printers
>
> Steps 1-3 should give us a pretty clean environment, which should help avoid
> problems with outdated driver files, corrupt drivers, etc. Steps 4 and 5
> install only the printers and drivers that we want to have on the machines.
>
> Everything seems to be working well, with one exception. There is an HP
> LaserJet 4200tn that chokes whenever someone tries to print a PDF file. The
> HP 4200 iPrint printer has a printer profile associated with it, uses XP
> drivers (all workstations are on XP), and the configuration of the printer
> is:
>
> NDPSGW PORT=LPR HOSTADDRESS=aa.bbb.cc.ddd PRINTERNAME=PASSTHROUGH
>
>
>
> where "aa.bbb.cc.ddd" represents the IP address of the printer, which has
> been verified as correct.
>
>
> When printing from Word, Excel, Outlook, or doing a test page from the
> printer properties, it works fine. But PDF files cause problems. Often
> times, just switching the selected printer to the HP 4200 inside Adobe
> Reader causes Adobe Reader to stop responding.
>
> At first, I thought that the problem was with the iPrint printer itself, or
> the driver that it uses. However, I created two new iPrint printers--one
> using the PCL 5e driver for XP and the other using the PS driver for XP--and
> both of those printers exhibit the same behavior when trying to print a PDF
> file. So as a test I setup the printer on a workstation using the standard
> TCP/IP port (not going through iPrint) and that works just fine when
> printing PDF files.
>
> This made me think that the problem might be with Windows or Adobe. So I
> checked the event logs on one of the PCs and found the following error in
> the application log:
>
> Event Type: Error
>
> Event Source: Application Hang
>
> Event Category: (101)
>
> Event ID: 1002
>
> Date: 6/2/2006
>
> Time: 2:26:29 PM
>
> User: N/A
>
> Computer: DOALGS0955
>
> Description:
>
> Hanging application AcroRd32.exe, version 7.0.5.172, hang module
> hungapp, version 0.0.0.0, hang address 0x00000000.
>
>
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
>
> Data:
>
> 0000: 41 70 70 6c 69 63 61 74 Applicat
>
> 0008: 69 6f 6e 20 48 61 6e 67 ion Hang
>
> 0010: 20 20 41 63 72 6f 52 64 AcroRd
>
> 0018: 33 32 2e 65 78 65 20 37 32.exe 7
>
> 0020: 2e 30 2e 35 2e 31 37 32 .0.5.172
>
> 0028: 20 69 6e 20 68 75 6e 67 in hung
>
> 0030: 61 70 70 20 30 2e 30 2e app 0.0.
>
> 0038: 30 2e 30 20 61 74 20 6f 0.0 at o
>
> 0040: 66 66 73 65 74 20 30 30 ffset 00
>
> 0048: 30 30 30 30 30 30 000000
>
>
>
> I've researched this error and found that it appears to be a generic kind of
> error with no one obvious cause. I've tried all the recommended fixes for
> this error that I could find, including removing Windows hot fix 908531,
> deleting VERCLSID.EXE, creating a new value in the registry, and insuring
> that the latest version of the Novell client is installed. None of these
> measures has resolved the problem. Furthermore, this particular error does
> NOT occur on all the machines that are having problems printing PDF files on
> the HP 4200 printer. Most machines are currently running Adobe Reader
> 7.0.5. I updated one machine to Adobe Reader 7.0.7 but that did not make a
> difference.
>
>
>
> I have noticed that during these lock-ups caused by PDF files, the CPU
> utilization is 100% and that most of that is accounted for by the spooler
> service, but I don't know if that's the problem or just a symptom.
>
>
>
> Has anyone else encountered problems printing PDF files through iPrint? Can
> anyone recommend a way to solve my problem with this HP 4200 printer?
>
>
>
> --Tom
>
>


Adobe PDF's generally give the most hassle when printing to anything..
That being said I've seen lots of problems when you are not using short
printer names via iprint.ini in sys:\apache2\htdocs\ippdocs (assumes
netware 6.5 with iprint/apache in a standard config).

ShortInstallName = Myserver

Myserver being whatever you want. And uncomment it 🙂

No reboot required. Delete your printer locally and reinstall it from
iprint after doing that and see if the problem goes away.

If you already are using short printer names, it could be something else.

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Anonymous_User Absent Member.
Absent Member.

Re: Problem Printing PDF Files to HP 4200 through iPrint

I would make use of the short name as Patrick stated, and since you are
using XP/SP2 I would highly recommend putting the two Microsoft hotfixes
on the machines as well (KB 893225 and KB884897)
> Thomas M. wrote:
>
> > We recently converted an office to iPrint printing. In this

conversion we
> > did the following:
> >
> > 1) Removed all previous printers
> > 2) Removed all standard TCP/IP ports
> > 3) Removed all installed printer drivers
> > 4) Installed the iPrint client
> > 5) Installed the necessary iPrint printers
> >
> > Steps 1-3 should give us a pretty clean environment, which should help

avoid
> > problems with outdated driver files, corrupt drivers, etc. Steps 4

and 5
> > install only the printers and drivers that we want to have on the

machines.
> >
> > Everything seems to be working well, with one exception. There is an

HP
> > LaserJet 4200tn that chokes whenever someone tries to print a PDF

file. The
> > HP 4200 iPrint printer has a printer profile associated with it, uses

XP
> > drivers (all workstations are on XP), and the configuration of the

printer
> > is:
> >
> > NDPSGW PORT=LPR HOSTADDRESS=aa.bbb.cc.ddd PRINTERNAME=PASSTHROUGH
> >
> >
> >
> > where "aa.bbb.cc.ddd" represents the IP address of the printer, which

has
> > been verified as correct.
> >
> >
> > When printing from Word, Excel, Outlook, or doing a test page from the
> > printer properties, it works fine. But PDF files cause problems.

Often
> > times, just switching the selected printer to the HP 4200 inside Adobe
> > Reader causes Adobe Reader to stop responding.
> >
> > At first, I thought that the problem was with the iPrint printer

itself, or
> > the driver that it uses. However, I created two new iPrint printers--

one
> > using the PCL 5e driver for XP and the other using the PS driver for

XP--and
> > both of those printers exhibit the same behavior when trying to print

a PDF
> > file. So as a test I setup the printer on a workstation using the

standard
> > TCP/IP port (not going through iPrint) and that works just fine when
> > printing PDF files.
> >
> > This made me think that the problem might be with Windows or Adobe.

So I
> > checked the event logs on one of the PCs and found the following error

in
> > the application log:
> >
> > Event Type: Error
> >
> > Event Source: Application Hang
> >
> > Event Category: (101)
> >
> > Event ID: 1002
> >
> > Date: 6/2/2006
> >
> > Time: 2:26:29 PM
> >
> > User: N/A
> >
> > Computer: DOALGS0955
> >
> > Description:
> >
> > Hanging application AcroRd32.exe, version 7.0.5.172, hang module
> > hungapp, version 0.0.0.0, hang address 0x00000000.
> >
> >
> >
> > For more information, see Help and Support Center at
> > http://go.microsoft.com/fwlink/events.asp.
> >
> > Data:
> >
> > 0000: 41 70 70 6c 69 63 61 74 Applicat
> >
> > 0008: 69 6f 6e 20 48 61 6e 67 ion Hang
> >
> > 0010: 20 20 41 63 72 6f 52 64 AcroRd
> >
> > 0018: 33 32 2e 65 78 65 20 37 32.exe 7
> >
> > 0020: 2e 30 2e 35 2e 31 37 32 .0.5.172
> >
> > 0028: 20 69 6e 20 68 75 6e 67 in hung
> >
> > 0030: 61 70 70 20 30 2e 30 2e app 0.0.
> >
> > 0038: 30 2e 30 20 61 74 20 6f 0.0 at o
> >
> > 0040: 66 66 73 65 74 20 30 30 ffset 00
> >
> > 0048: 30 30 30 30 30 30 000000
> >
> >
> >
> > I've researched this error and found that it appears to be a generic

kind of
> > error with no one obvious cause. I've tried all the recommended fixes

for
> > this error that I could find, including removing Windows hot fix

908531,
> > deleting VERCLSID.EXE, creating a new value in the registry, and

insuring
> > that the latest version of the Novell client is installed. None of

these
> > measures has resolved the problem. Furthermore, this particular error

does
> > NOT occur on all the machines that are having problems printing PDF

files on
> > the HP 4200 printer. Most machines are currently running Adobe Reader
> > 7.0.5. I updated one machine to Adobe Reader 7.0.7 but that did not

make a
> > difference.
> >
> >
> >
> > I have noticed that during these lock-ups caused by PDF files, the CPU
> > utilization is 100% and that most of that is accounted for by the

spooler
> > service, but I don't know if that's the problem or just a symptom.
> >
> >
> >
> > Has anyone else encountered problems printing PDF files through

iPrint? Can
> > anyone recommend a way to solve my problem with this HP 4200 printer?
> >
> >
> >
> > --Tom
> >
> >

>
> Adobe PDF's generally give the most hassle when printing to anything..
> That being said I've seen lots of problems when you are not using short
> printer names via iprint.ini in sys:\apache2\htdocs\ippdocs (assumes
> netware 6.5 with iprint/apache in a standard config).
>
> ShortInstallName = Myserver
>
> Myserver being whatever you want. And uncomment it 🙂
>
> No reboot required. Delete your printer locally and reinstall it from
> iprint after doing that and see if the problem goes away.
>
> If you already are using short printer names, it could be something else.
>


0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: Problem Printing PDF Files to HP 4200 through iPrint

The printer name is: DOA-LGSHP4200.

I hadn't thought about the printer name being a problem in this particular
case, especially since it seems to work when printing from Word, Excel, and
Outlook. However, in one previous case of a label printer connected
directly to a PC via as USB cable, we had to remove the "-" from the name.
So maybe I should consider changing the printer name in this case too.

On the other hand, that label printer was a local printer, whereas the HP
4200 is a true network printer with its own NIC. Also, we have dozens of
iPrint printers using the same naming convention, and they all seem to work
fine. Nonetheless, it's something to try.

--Tom

"Patrick Farrell" <pjf@packereng.com> wrote in message
news:S4ehg.4634$8_3.1994@prv-forum2.provo.novell.com...
> Thomas M. wrote:
>
>> We recently converted an office to iPrint printing. In this conversion
>> we did the following:
>>
>> 1) Removed all previous printers
>> 2) Removed all standard TCP/IP ports
>> 3) Removed all installed printer drivers
>> 4) Installed the iPrint client
>> 5) Installed the necessary iPrint printers
>>
>> Steps 1-3 should give us a pretty clean environment, which should help
>> avoid problems with outdated driver files, corrupt drivers, etc. Steps 4
>> and 5 install only the printers and drivers that we want to have on the
>> machines.
>>
>> Everything seems to be working well, with one exception. There is an HP
>> LaserJet 4200tn that chokes whenever someone tries to print a PDF file.
>> The HP 4200 iPrint printer has a printer profile associated with it, uses
>> XP drivers (all workstations are on XP), and the configuration of the
>> printer is:
>>
>> NDPSGW PORT=LPR HOSTADDRESS=aa.bbb.cc.ddd PRINTERNAME=PASSTHROUGH
>>
>>
>>
>> where "aa.bbb.cc.ddd" represents the IP address of the printer, which has
>> been verified as correct.
>>
>>
>> When printing from Word, Excel, Outlook, or doing a test page from the
>> printer properties, it works fine. But PDF files cause problems. Often
>> times, just switching the selected printer to the HP 4200 inside Adobe
>> Reader causes Adobe Reader to stop responding.
>>
>> At first, I thought that the problem was with the iPrint printer itself,
>> or the driver that it uses. However, I created two new iPrint
>> printers--one using the PCL 5e driver for XP and the other using the PS
>> driver for XP--and both of those printers exhibit the same behavior when
>> trying to print a PDF file. So as a test I setup the printer on a
>> workstation using the standard TCP/IP port (not going through iPrint) and
>> that works just fine when printing PDF files.
>>
>> This made me think that the problem might be with Windows or Adobe. So I
>> checked the event logs on one of the PCs and found the following error in
>> the application log:
>>
>> Event Type: Error
>>
>> Event Source: Application Hang
>>
>> Event Category: (101)
>>
>> Event ID: 1002
>>
>> Date: 6/2/2006
>>
>> Time: 2:26:29 PM
>>
>> User: N/A
>>
>> Computer: DOALGS0955
>>
>> Description:
>>
>> Hanging application AcroRd32.exe, version 7.0.5.172, hang module
>> hungapp, version 0.0.0.0, hang address 0x00000000.
>>
>>
>>
>> For more information, see Help and Support Center at
>> http://go.microsoft.com/fwlink/events.asp.
>>
>> Data:
>>
>> 0000: 41 70 70 6c 69 63 61 74 Applicat
>>
>> 0008: 69 6f 6e 20 48 61 6e 67 ion Hang
>>
>> 0010: 20 20 41 63 72 6f 52 64 AcroRd
>>
>> 0018: 33 32 2e 65 78 65 20 37 32.exe 7
>>
>> 0020: 2e 30 2e 35 2e 31 37 32 .0.5.172
>>
>> 0028: 20 69 6e 20 68 75 6e 67 in hung
>>
>> 0030: 61 70 70 20 30 2e 30 2e app 0.0.
>>
>> 0038: 30 2e 30 20 61 74 20 6f 0.0 at o
>>
>> 0040: 66 66 73 65 74 20 30 30 ffset 00
>>
>> 0048: 30 30 30 30 30 30 000000
>>
>>
>>
>> I've researched this error and found that it appears to be a generic kind
>> of error with no one obvious cause. I've tried all the recommended fixes
>> for this error that I could find, including removing Windows hot fix
>> 908531, deleting VERCLSID.EXE, creating a new value in the registry, and
>> insuring that the latest version of the Novell client is installed. None
>> of these measures has resolved the problem. Furthermore, this particular
>> error does NOT occur on all the machines that are having problems
>> printing PDF files on the HP 4200 printer. Most machines are currently
>> running Adobe Reader 7.0.5. I updated one machine to Adobe Reader 7.0.7
>> but that did not make a difference.
>>
>>
>>
>> I have noticed that during these lock-ups caused by PDF files, the CPU
>> utilization is 100% and that most of that is accounted for by the spooler
>> service, but I don't know if that's the problem or just a symptom.
>>
>>
>>
>> Has anyone else encountered problems printing PDF files through iPrint?
>> Can anyone recommend a way to solve my problem with this HP 4200 printer?
>>
>>
>>
>> --Tom
>>
>>

>
> Adobe PDF's generally give the most hassle when printing to anything..
> That being said I've seen lots of problems when you are not using short
> printer names via iprint.ini in sys:\apache2\htdocs\ippdocs (assumes
> netware 6.5 with iprint/apache in a standard config).
>
> ShortInstallName = Myserver
>
> Myserver being whatever you want. And uncomment it 🙂
>
> No reboot required. Delete your printer locally and reinstall it from
> iprint after doing that and see if the problem goes away.
>
> If you already are using short printer names, it could be something else.
>



0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: Problem Printing PDF Files to HP 4200 through iPrint

Sorry, I should have mentioned that in my original message. The iPrint
client is 4.15.00. The Novell client is 4.91 SP2. The full version number
is 4.91.2.20051209.

--Tom

"Timo Pietilä" <timo.pietila@helsinki.fi> wrote in message
news:Qibhg.4564$8_3.513@prv-forum2.provo.novell.com...
> Thomas M. wrote:
>> We recently converted an office to iPrint printing. In this conversion
>> we did the following:

>
>> 4) Installed the iPrint client

>
> Which version? Also, if you have Novell Client installed, which version
> and patches?
>
>> NDPSGW PORT=LPR HOSTADDRESS=aa.bbb.cc.ddd PRINTERNAME=PASSTHROUGH

>
> Try to change PASSTHROUGH to raw. That is official right name for HP
> printers.
>
> Timo Pietilä



0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: Problem Printing PDF Files to HP 4200 through iPrint

Thomas M. wrote:

> The printer name is: DOA-LGSHP4200.
>
> I hadn't thought about the printer name being a problem in this particular
> case, especially since it seems to work when printing from Word, Excel, and
> Outlook. However, in one previous case of a label printer connected
> directly to a PC via as USB cable, we had to remove the "-" from the name.
> So maybe I should consider changing the printer name in this case too.
>
> On the other hand, that label printer was a local printer, whereas the HP
> 4200 is a true network printer with its own NIC. Also, we have dozens of
> iPrint printers using the same naming convention, and they all seem to work
> fine. Nonetheless, it's something to try.
>
> --Tom
>
> "Patrick Farrell" <pjf@packereng.com> wrote in message
> news:S4ehg.4634$8_3.1994@prv-forum2.provo.novell.com...
>
>>Thomas M. wrote:
>>
>>
>>>We recently converted an office to iPrint printing. In this conversion
>>>we did the following:
>>>
>>> 1) Removed all previous printers
>>> 2) Removed all standard TCP/IP ports
>>> 3) Removed all installed printer drivers
>>> 4) Installed the iPrint client
>>> 5) Installed the necessary iPrint printers
>>>
>>>Steps 1-3 should give us a pretty clean environment, which should help
>>>avoid problems with outdated driver files, corrupt drivers, etc. Steps 4
>>>and 5 install only the printers and drivers that we want to have on the
>>>machines.
>>>
>>>Everything seems to be working well, with one exception. There is an HP
>>>LaserJet 4200tn that chokes whenever someone tries to print a PDF file.
>>>The HP 4200 iPrint printer has a printer profile associated with it, uses
>>>XP drivers (all workstations are on XP), and the configuration of the
>>>printer is:
>>>
>>> NDPSGW PORT=LPR HOSTADDRESS=aa.bbb.cc.ddd PRINTERNAME=PASSTHROUGH
>>>
>>>
>>>
>>>where "aa.bbb.cc.ddd" represents the IP address of the printer, which has
>>>been verified as correct.
>>>
>>>
>>>When printing from Word, Excel, Outlook, or doing a test page from the
>>>printer properties, it works fine. But PDF files cause problems. Often
>>>times, just switching the selected printer to the HP 4200 inside Adobe
>>>Reader causes Adobe Reader to stop responding.
>>>
>>>At first, I thought that the problem was with the iPrint printer itself,
>>>or the driver that it uses. However, I created two new iPrint
>>>printers--one using the PCL 5e driver for XP and the other using the PS
>>>driver for XP--and both of those printers exhibit the same behavior when
>>>trying to print a PDF file. So as a test I setup the printer on a
>>>workstation using the standard TCP/IP port (not going through iPrint) and
>>>that works just fine when printing PDF files.
>>>
>>>This made me think that the problem might be with Windows or Adobe. So I
>>>checked the event logs on one of the PCs and found the following error in
>>>the application log:
>>>
>>> Event Type: Error
>>>
>>> Event Source: Application Hang
>>>
>>> Event Category: (101)
>>>
>>> Event ID: 1002
>>>
>>> Date: 6/2/2006
>>>
>>> Time: 2:26:29 PM
>>>
>>> User: N/A
>>>
>>> Computer: DOALGS0955
>>>
>>> Description:
>>>
>>> Hanging application AcroRd32.exe, version 7.0.5.172, hang module
>>>hungapp, version 0.0.0.0, hang address 0x00000000.
>>>
>>>
>>>
>>> For more information, see Help and Support Center at
>>>http://go.microsoft.com/fwlink/events.asp.
>>>
>>> Data:
>>>
>>> 0000: 41 70 70 6c 69 63 61 74 Applicat
>>>
>>> 0008: 69 6f 6e 20 48 61 6e 67 ion Hang
>>>
>>> 0010: 20 20 41 63 72 6f 52 64 AcroRd
>>>
>>> 0018: 33 32 2e 65 78 65 20 37 32.exe 7
>>>
>>> 0020: 2e 30 2e 35 2e 31 37 32 .0.5.172
>>>
>>> 0028: 20 69 6e 20 68 75 6e 67 in hung
>>>
>>> 0030: 61 70 70 20 30 2e 30 2e app 0.0.
>>>
>>> 0038: 30 2e 30 20 61 74 20 6f 0.0 at o
>>>
>>> 0040: 66 66 73 65 74 20 30 30 ffset 00
>>>
>>> 0048: 30 30 30 30 30 30 000000
>>>
>>>
>>>
>>>I've researched this error and found that it appears to be a generic kind
>>>of error with no one obvious cause. I've tried all the recommended fixes
>>>for this error that I could find, including removing Windows hot fix
>>>908531, deleting VERCLSID.EXE, creating a new value in the registry, and
>>>insuring that the latest version of the Novell client is installed. None
>>>of these measures has resolved the problem. Furthermore, this particular
>>>error does NOT occur on all the machines that are having problems
>>>printing PDF files on the HP 4200 printer. Most machines are currently
>>>running Adobe Reader 7.0.5. I updated one machine to Adobe Reader 7.0.7
>>>but that did not make a difference.
>>>
>>>
>>>
>>>I have noticed that during these lock-ups caused by PDF files, the CPU
>>>utilization is 100% and that most of that is accounted for by the spooler
>>>service, but I don't know if that's the problem or just a symptom.
>>>
>>>
>>>
>>>Has anyone else encountered problems printing PDF files through iPrint?
>>>Can anyone recommend a way to solve my problem with this HP 4200 printer?
>>>
>>>
>>>
>>>--Tom
>>>
>>>

>>
>>Adobe PDF's generally give the most hassle when printing to anything..
>>That being said I've seen lots of problems when you are not using short
>>printer names via iprint.ini in sys:\apache2\htdocs\ippdocs (assumes
>>netware 6.5 with iprint/apache in a standard config).
>>
>>ShortInstallName = Myserver
>>
>>Myserver being whatever you want. And uncomment it 🙂
>>
>>No reboot required. Delete your printer locally and reinstall it from
>>iprint after doing that and see if the problem goes away.
>>
>>If you already are using short printer names, it could be something else.
>>

>
>
>


It's not the name of the printer but the rather large URL that gets
combined with it when you don't use the setting I described.
0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: Problem Printing PDF Files to HP 4200 through iPrint


"Patrick Farrell" <pjf@packereng.com> wrote in message
news:vXihg.4992$8_3.157@prv-forum2.provo.novell.com...
> Thomas M. wrote:
>
>> The printer name is: DOA-LGSHP4200.
>>
>> I hadn't thought about the printer name being a problem in this
>> particular case, especially since it seems to work when printing from
>> Word, Excel, and Outlook. However, in one previous case of a label
>> printer connected directly to a PC via as USB cable, we had to remove the
>> "-" from the name. So maybe I should consider changing the printer name
>> in this case too.
>>
>> On the other hand, that label printer was a local printer, whereas the HP
>> 4200 is a true network printer with its own NIC. Also, we have dozens of
>> iPrint printers using the same naming convention, and they all seem to
>> work fine. Nonetheless, it's something to try.
>>
>> --Tom
>>
>> "Patrick Farrell" <pjf@packereng.com> wrote in message
>> news:S4ehg.4634$8_3.1994@prv-forum2.provo.novell.com...
>>
>>>Thomas M. wrote:
>>>
>>>
>>>>We recently converted an office to iPrint printing. In this conversion
>>>>we did the following:
>>>>
>>>> 1) Removed all previous printers
>>>> 2) Removed all standard TCP/IP ports
>>>> 3) Removed all installed printer drivers
>>>> 4) Installed the iPrint client
>>>> 5) Installed the necessary iPrint printers
>>>>
>>>>Steps 1-3 should give us a pretty clean environment, which should help
>>>>avoid problems with outdated driver files, corrupt drivers, etc. Steps
>>>>4 and 5 install only the printers and drivers that we want to have on
>>>>the machines.
>>>>
>>>>Everything seems to be working well, with one exception. There is an HP
>>>>LaserJet 4200tn that chokes whenever someone tries to print a PDF file.
>>>>The HP 4200 iPrint printer has a printer profile associated with it,
>>>>uses XP drivers (all workstations are on XP), and the configuration of
>>>>the printer is:
>>>>
>>>> NDPSGW PORT=LPR HOSTADDRESS=aa.bbb.cc.ddd PRINTERNAME=PASSTHROUGH
>>>>
>>>>
>>>>
>>>>where "aa.bbb.cc.ddd" represents the IP address of the printer, which
>>>>has been verified as correct.
>>>>
>>>>
>>>>When printing from Word, Excel, Outlook, or doing a test page from the
>>>>printer properties, it works fine. But PDF files cause problems. Often
>>>>times, just switching the selected printer to the HP 4200 inside Adobe
>>>>Reader causes Adobe Reader to stop responding.
>>>>
>>>>At first, I thought that the problem was with the iPrint printer itself,
>>>>or the driver that it uses. However, I created two new iPrint
>>>>printers--one using the PCL 5e driver for XP and the other using the PS
>>>>driver for XP--and both of those printers exhibit the same behavior when
>>>>trying to print a PDF file. So as a test I setup the printer on a
>>>>workstation using the standard TCP/IP port (not going through iPrint)
>>>>and that works just fine when printing PDF files.
>>>>
>>>>This made me think that the problem might be with Windows or Adobe. So
>>>>I checked the event logs on one of the PCs and found the following error
>>>>in the application log:
>>>>
>>>> Event Type: Error
>>>>
>>>> Event Source: Application Hang
>>>>
>>>> Event Category: (101)
>>>>
>>>> Event ID: 1002
>>>>
>>>> Date: 6/2/2006
>>>>
>>>> Time: 2:26:29 PM
>>>>
>>>> User: N/A
>>>>
>>>> Computer: DOALGS0955
>>>>
>>>> Description:
>>>>
>>>> Hanging application AcroRd32.exe, version 7.0.5.172, hang module
>>>> hungapp, version 0.0.0.0, hang address 0x00000000.
>>>>
>>>>
>>>>
>>>> For more information, see Help and Support Center at
>>>> http://go.microsoft.com/fwlink/events.asp.
>>>>
>>>> Data:
>>>>
>>>> 0000: 41 70 70 6c 69 63 61 74 Applicat
>>>>
>>>> 0008: 69 6f 6e 20 48 61 6e 67 ion Hang
>>>>
>>>> 0010: 20 20 41 63 72 6f 52 64 AcroRd
>>>>
>>>> 0018: 33 32 2e 65 78 65 20 37 32.exe 7
>>>>
>>>> 0020: 2e 30 2e 35 2e 31 37 32 .0.5.172
>>>>
>>>> 0028: 20 69 6e 20 68 75 6e 67 in hung
>>>>
>>>> 0030: 61 70 70 20 30 2e 30 2e app 0.0.
>>>>
>>>> 0038: 30 2e 30 20 61 74 20 6f 0.0 at o
>>>>
>>>> 0040: 66 66 73 65 74 20 30 30 ffset 00
>>>>
>>>> 0048: 30 30 30 30 30 30 000000
>>>>
>>>>
>>>>
>>>>I've researched this error and found that it appears to be a generic
>>>>kind of error with no one obvious cause. I've tried all the recommended
>>>>fixes for this error that I could find, including removing Windows hot
>>>>fix 908531, deleting VERCLSID.EXE, creating a new value in the registry,
>>>>and insuring that the latest version of the Novell client is installed.
>>>>None of these measures has resolved the problem. Furthermore, this
>>>>particular error does NOT occur on all the machines that are having
>>>>problems printing PDF files on the HP 4200 printer. Most machines are
>>>>currently running Adobe Reader 7.0.5. I updated one machine to Adobe
>>>>Reader 7.0.7 but that did not make a difference.
>>>>
>>>>
>>>>
>>>>I have noticed that during these lock-ups caused by PDF files, the CPU
>>>>utilization is 100% and that most of that is accounted for by the
>>>>spooler service, but I don't know if that's the problem or just a
>>>>symptom.
>>>>
>>>>
>>>>
>>>>Has anyone else encountered problems printing PDF files through iPrint?
>>>>Can anyone recommend a way to solve my problem with this HP 4200
>>>>printer?
>>>>
>>>>
>>>>
>>>>--Tom
>>>>
>>>>
>>>
>>>Adobe PDF's generally give the most hassle when printing to anything..
>>>That being said I've seen lots of problems when you are not using short
>>>printer names via iprint.ini in sys:\apache2\htdocs\ippdocs (assumes
>>>netware 6.5 with iprint/apache in a standard config).
>>>
>>>ShortInstallName = Myserver
>>>
>>>Myserver being whatever you want. And uncomment it 🙂
>>>
>>>No reboot required. Delete your printer locally and reinstall it from
>>>iprint after doing that and see if the problem goes away.
>>>
>>>If you already are using short printer names, it could be something else.
>>>

>>
>>
>>

>
> It's not the name of the printer but the rather large URL that gets
> combined with it when you don't use the setting I described.


Gotchya. In the case of the USB label printer the name of the printer *was*
an issue because as I understand it (and I'm an iPrint newbie, so I might
*not* be understanding it correctly) LPD/LPR is required when printing to a
local printer using iPrint, and it's UNIX based, and UNIX doesn't accept
special characters in the printer name. But that's a different situation
from this HP 4200 network printer.

At any rate, I now understand what you are saying. In the IPRINT.INI file
the ShortInstallName = Default. If we need to make a change I will need to
consult with my co-workers in case it is set that way for a reason.

Thanks for your help. I will post back to this thread once we have
identified the solution.

--Tom


0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: Problem Printing PDF Files to HP 4200 through iPrint

> At any rate, I now understand what you are saying. In the IPRINT.INI file
> the ShortInstallName = Default. If we need to make a change I will need to
> consult with my co-workers in case it is set that way for a reason.
>
> Thanks for your help. I will post back to this thread once we have
> identified the solution.
>
> --Tom
>
>


You can test this very simply. Say your servername is srv1 just change
ShortInstallName = srv1

Make sure you remove the ; at the start of the line if there is one.

No reboot is required. Delete/reinstall the printer. If it works,
problem solved, if it doesn't, you can change it back, no reboot
required. Changing it will not break printers that have been installed
already, however it won't fix them either, hence the delete/reinstall
printer.
0 Likes
Anonymous_User Absent Member.
Absent Member.

Re: Problem Printing PDF Files to HP 4200 through iPrint

"Patrick Farrell" <pjf@packereng.com> wrote in message
news:Xizhg.5616$8_3.2453@prv-forum2.provo.novell.com...
>> At any rate, I now understand what you are saying. In the IPRINT.INI
>> file the ShortInstallName = Default. If we need to make a change I will
>> need to consult with my co-workers in case it is set that way for a
>> reason.
>>
>> Thanks for your help. I will post back to this thread once we have
>> identified the solution.
>>
>> --Tom

>
> You can test this very simply. Say your servername is srv1 just change
> ShortInstallName = srv1
>
> Make sure you remove the ; at the start of the line if there is one.
>
> No reboot is required. Delete/reinstall the printer. If it works,
> problem solved, if it doesn't, you can change it back, no reboot required.
> Changing it will not break printers that have been installed already,
> however it won't fix them either, hence the delete/reinstall printer.


Okay. Thanks for the information. That line is currently enabled in our
IPRINT.INI file. I figured that changing it probably would not be a big
deal, but being pretty new to iPrint I don't want to go changing things
before I understand what impact those changes may have, and I think that I
do now understand this point.

Anyway, I've come up with a couple of things to try. I'll post back to this
thread once I've identified the solution.

Thanks again!

--Tom


0 Likes
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