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Renderer will not print

Have an issue with the external renderer. iPrint appliance 1.0.1. Have gone through the renderer configuration which appears all good. Renderer is registered and receives the job. But as soon as processing starts a .net error is thrown in the renderer.log and the job is aborted. Appears to be something about a class not found. I have tried now on three machines and all exhibit the same errors. One of the machines is a brand new clean build. A copy of the log is below. client is a school and they do not have any sr's at present. Acrobat reader version is 11.
Thanks,
Mark Currie

2014-03-07 15:28:03,704 [11] ERROR iPrntRenderer.MyException - DumpException: --------- Outer Exception Data ---------
2014-03-07 15:28:03,744 [11] ERROR iPrntRenderer.MyException - WriteExceptionInfo: Message: Retrieving the COM class factory for component with CLSID {72498821-3203-101B-B02E-04021C009402} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)).
2014-03-07 15:28:03,744 [11] ERROR iPrntRenderer.MyException - WriteExceptionInfo: Exception Type: System.Runtime.InteropServices.COMException
2014-03-07 15:28:03,754 [11] ERROR iPrntRenderer.MyException - WriteExceptionInfo: Source: mscorlib
2014-03-07 15:28:03,754 [11] ERROR iPrntRenderer.MyException - WriteExceptionInfo: StrackTrace: at System.RuntimeTypeHandle.CreateInstance(RuntimeType type, Boolean publicOnly, Boolean noCheck, Boolean& canBeCached, RuntimeMethodHandleInternal& ctor, Boolean& bNeedSecurityCheck)
at System.RuntimeType.CreateInstanceSlow(Boolean publicOnly, Boolean skipCheckThis, Boolean fillCache)
at System.RuntimeType.CreateInstanceDefaultCtor(Boolean publicOnly, Boolean skipVisibilityChecks, Boolean skipCheckThis, Boolean fillCache)
at System.Activator.CreateInstance(Type type, Boolean nonPublic)
at iPrntRenderer.AdobeAcrobat.renderDoc(String docFileNameWithPath, PrintOptions po, String destinationFilePath, ConversionState& conversionState)
at iPrntRenderer.Converter.convert(String fileNameWithPath, PrintOptions printOpt, String inFormat, String outFormat, Converter_callback convDelege)
2014-03-07 15:28:03,754 [11] ERROR iPrntRenderer.MyException - WriteExceptionInfo: TargetSite: System.Object CreateInstance(System.RuntimeType, Boolean, Boolean, Boolean ByRef, System.RuntimeMethodHandleInternal ByRef, Boolean ByRef)
2014-03-07 15:28:05,684 [9] WARN iPrntRenderer.JobManager - JobManagementThreadFn: job in conversion_failed state, lets submit he status
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Absent Member.

Re: Renderer will not print

On 03/07/2014 05:46 AM, mcurrie wrote:
>
> Have an issue with the external renderer. iPrint appliance 1.0.1. Have
> gone through the renderer configuration which appears all good. Renderer
> is registered and receives the job. But as soon as processing starts a
> .net error is thrown in the renderer.log and the job is aborted. Appears
> to be something about a class not found. I have tried now on three
> machines and all exhibit the same errors. One of the machines is a brand
> new clean build. A copy of the log is below. client is a school and they
> do not have any sr's at present. Acrobat reader version is 11.
> Thanks,
> Mark Currie


you can not use Acrobat reader. you need Adobe Acrobat X Pro or higher

https://www.novell.com/documentation/iprint-appliance1/iprint_appliance/data/b17fj9f8.html

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