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Set up Mobile, but users can not authenticate

I have set up a iPrint Mobile appliance, have AirPrint and Email printing working to non-secured printers.

When I try to LOGIN with the iOS iPrint client, I can only LOGIN with the Admin user, not any of the users that I have imported with LDAP (from eDirectory)

Trying AirPrint, when I click on a secure printer, it will not acknowledge, just blinks and will not select

It appears to me that the password does not get brought over to the iPrint appliance on the user import, so users can't authenticate.

Any ideas on what more test to perform, or what the issue may be? I should be able to print to secure printers right?

Colin.
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Re: Set up Mobile, but users can not authenticate

chill wrote:

>
> I have set up a iPrint Mobile appliance, have AirPrint and Email
> printing working to non-secured printers.
>
> When I try to LOGIN with the iOS iPrint client, I can only LOGIN with
> the Admin user, not any of the users that I have imported with LDAP
> (from eDirectory)
>
> Trying AirPrint, when I click on a secure printer, it will not
> acknowledge, just blinks and will not select
>
> It appears to me that the password does not get brought over to the
> iPrint appliance on the user import, so users can't authenticate.
>
> Any ideas on what more test to perform, or what the issue may be? I
> should be able to print to secure printers right?


The passwords never come over. The auth requests should simply be
passed on to the LDAP source whenever someone tries to authenticate to
the mobile app. Do you see the authentication requests hit the LDAP
server? If it's NW/OES you should be able to enable an LDAP trace.

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Re: Set up Mobile, but users can not authenticate

Thanks much, trace showed the problem. I had the LDAP Base DN set at t=treename and although that worked for importing the users, it didn't like it for authentication. Changed it to o=organization and added other ones for the other O's, and then the iPrint APP now will authenticate and print to the secure printers.

However, still not getting any change on AirPrint to secure printers. Is that possible? What should happen when selecting a Secure printer for AirPrint?

Colin
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Re: Set up Mobile, but users can not authenticate

chill wrote:

> However, still not getting any change on AirPrint to secure printers.
> Is that possible? What should happen when selecting a Secure printer
> for AirPrint?


Secure printing should work with iOS 6 devices, but I don't believe
it's currently working with iOS 7. This is the only note I see in the
docs which doesn't mention iOS 7.

http://www.novell.com/documentation/iprint-appliance1/iprint_appliance/data/b152nrhq.html

I'll try to get verification.

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We know what your world looks like. http://www.novell.com/yourworld/

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Re: Set up Mobile, but users can not authenticate

OK, appreciated, I'll try and find an iOS 6 device and test with that.

About email printing: When I send a List Printers command, it does not list any of the secure printers. So is it correct that printing by email to secure printers is not supported? Can't see anything on that in the docs, though it makes sense from authentication point of view.

Colin.

jmarton;2299875 wrote:
chill wrote:

> However, still not getting any change on AirPrint to secure printers.
> Is that possible? What should happen when selecting a Secure printer
> for AirPrint?


Secure printing should work with iOS 6 devices, but I don't believe
it's currently working with iOS 7. This is the only note I see in the
docs which doesn't mention iOS 7.

http://www.novell.com/documentation/iprint-appliance1/iprint_appliance/data/b152nrhq.html

I'll try to get verification.

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Your world is on the move. http://www.novell.com/mobility/
We know what your world looks like. http://www.novell.com/yourworld/
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Re: Set up Mobile, but users can not authenticate

chill wrote:

> About email printing: When I send a List Printers command, it does
> not list any of the secure printers. So is it correct that printing
> by email to secure printers is not supported? Can't see anything on
> that in the docs, though it makes sense from authentication point of
> view.


Not sure, but for housekeeping purposes do you mind starting a new
thread?

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We know what your world looks like. http://www.novell.com/yourworld/

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Re: Set up Mobile, but users can not authenticate

Sure, Will do.

jmarton;2300038 wrote:
chill wrote:

> About email printing: When I send a List Printers command, it does
> not list any of the secure printers. So is it correct that printing
> by email to secure printers is not supported? Can't see anything on
> that in the docs, though it makes sense from authentication point of
> view.


Not sure, but for housekeeping purposes do you mind starting a new
thread?

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Your world is on the move. http://www.novell.com/mobility/
We know what your world looks like. http://www.novell.com/yourworld/
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