Anonymous_User Absent Member.
Absent Member.
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Spooler SubSystem App Error

I recently moved our office to a new building and in the process, started a new tree with a fresh server. Everything was created from scratch for this office except the data and GroupWise mailboxes. I am now running into a fairly frequent problem where NDPS/iPrint will not allow users to print. The errors users get are:

Title: spoolsv.exe - Application Error
Body: The instruction at "0x5c024a04" referenced memory at "0xfffffff9". The memory could not be "written".
Click on OK to terminate the program
Click on CANCEL to debug the program

This second error pops up on top of the first:

Title: Spooler SubSystem App
Body: Spooler SubSystem App has encountered a problem and needs to close. We are sorry for the inconvenience.

This error is the typical illegal operation wording and has the option to send the report to Microsoft.

I'm not sure if this is an iPrint or NDPS issue, but users cannot simply restart the print spooler service on their computers. Once it happens to one user, it seems to happen to everyone and the only way to fix it is to restart the NDPS Broker and NDPS Manager on the server, then have the workstations restart. Here are the details about versions and such:

Novell NetWare 6 SP5
eDirectory 8.7.3
BROKER.NLM - v3.00.09 (in the Broker it shows v3.0.9)
NDPSM.NLM - v3.01.09 (in the Manager it shows v3.01i)
IPPSRVR.NLM - v3.00.03

All workstations are Windows XP SP2 (NDPS is unblocked on the firewall) with Novell Client 4.90 SP2. If there is any further information that might help solve this problem, please let me know. Thanks!

Ryan Sinnwell
Regional IT Engineer
The Weitz Company
(515) 698-4281
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5 Replies
Anonymous_User Absent Member.
Absent Member.

Re: Spooler SubSystem App Error

Bad printer driver

--
Best Regards

Tommy Mikkelsen

IT Quality A/S
Denmark

Please Report back any success or failure, That way we all learn
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Anonymous_User Absent Member.
Absent Member.

Re: Spooler SubSystem App Error

Is there a way that I can isolate which driver it is? I have quite a few different printers and would hate to change the drivers for all of them if there is a way to track down the culprit. Thanks!

Ryan Sinnwell
Regional IT Engineer
The Weitz Company
(515) 698-4281

>>> Tommy Mikkelsen<tm@NoSpAmitq.dk> 12/20/2004 10:55 AM >>>

Bad printer driver

--
Best Regards

Tommy Mikkelsen

IT Quality A/S
Denmark

Please Report back any success or failure, That way we all learn


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Anonymous_User Absent Member.
Absent Member.

Re: Spooler SubSystem App Error

The default printer on the Wkstn would be my first guess.

--
Best Regards

Tommy Mikkelsen

IT Quality A/S
Denmark

Please Report back any success or failure, That way we all learn
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Anonymous_User Absent Member.
Absent Member.

Re: Spooler SubSystem App Error

Tommy,

I actually did the steps you suggested a while back, but to no avail.

I went through iManager and removed every printer driver in the Broker. I then downloaded new copies from the websites of the printer manufacturers (mix of HP and Dell), making sure to get the Point and Print bundles for HP printers. I have seen quite a few posts where the PCL6 and PCL5 drivers didn't work for others, but the Point & Print did.

I reloaded all of the drivers into the broker, re-pointed each NDPS printer object to the new drivers. I didn't have a spooler crash for about a week so I thought things were fixed again. Since then, we have seen the error about once per week. Are there any other ideas to try?

One note I did think of, you mentioned that the driver for the default printer on the workstation could be culprit. I have noticed more calls telling me about the issue from users that have a local, non-networked printer sitting at their desk. There are a mix of small HP LaserJets as well as HP DeskJets.

Ryan Sinnwell
Regional IT Engineer
The Weitz Company
(515) 698-4281

>>> Tommy Mikkelsen<tm@NoSpAmitq.dk> 12/22/2004 3:48 PM >>>

The default printer on the Wkstn would be my first guess.

--
Best Regards

Tommy Mikkelsen

IT Quality A/S
Denmark

Please Report back any success or failure, That way we all learn


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Anonymous_User Absent Member.
Absent Member.

Re: Spooler SubSystem App Error

Please try this client

http://support.novell.com/cgi-bin/search/searchtid.cgi?/2970981.htm

--
Best Regards

Tommy Mikkelsen

IT Quality A/S
Denmark

Novell Support Forums SYSOP

Please Report back any success or failure, That way we all learn

Sorry, but no support through email

"I hate bugs".......Tommy Lee Jones, MIB


Ryan Sinnwell wrote:

> Tommy,
>
> I actually did the steps you suggested a while back, but to no avail.
>
> I went through iManager and removed every printer driver in the
> Broker. I then downloaded new copies from the websites of the
> printer manufacturers (mix of HP and Dell), making sure to get the
> Point and Print bundles for HP printers. I have seen quite a few
> posts where the PCL6 and PCL5 drivers didn't work for others, but the
> Point & Print did.
>
> I reloaded all of the drivers into the broker, re-pointed each NDPS
> printer object to the new drivers. I didn't have a spooler crash for
> about a week so I thought things were fixed again. Since then, we
> have seen the error about once per week. Are there any other ideas
> to try?
>
> One note I did think of, you mentioned that the driver for the
> default printer on the workstation could be culprit. I have noticed
> more calls telling me about the issue from users that have a local,
> non-networked printer sitting at their desk. There are a mix of
> small HP LaserJets as well as HP DeskJets.
>
> Ryan Sinnwell
> Regional IT Engineer
> The Weitz Company
> (515) 698-4281
>
> >>> Tommy Mikkelsen<tm@NoSpAmitq.dk> 12/22/2004 3:48 PM >>>

> The default printer on the Wkstn would be my first guess.

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