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TID 7018637 and Users Failing to Sync

Question....am I running these commands on the Iprint Appliance or on a production eDirectory server? I have two users that I can't seem to get to sync and I think it is related to this.
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Knowledge Partner
Knowledge Partner

Re: TID 7018637 and Users Failing to Sync

spashia;2464853 wrote:
Question....am I running these commands on the Iprint Appliance

Yes. According to he TID...

Cause

For reasons not yet known, the users which don't import have a blank value for the ldapGuid attribute within the iPrint Appliance's MySQL user database. For those same users, the format for the foreignName attribute within the MySQL user database is not correct.
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Kevin Boyle - Knowledge Partner - Calgary, Alberta, Canada
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Re: TID 7018637 and Users Failing to Sync

That is what I thought, but just wanted to make sure. Just did it and I now see that the problem user imported. Thanks.
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Knowledge Partner
Knowledge Partner

Re: TID 7018637 and Users Failing to Sync

spashia;2464858 wrote:
That is what I thought, but just wanted to make sure. Just did it and I now see that the problem user imported. Thanks.


Your feedback is appreciated. I'm glad your issue has been resolved.
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Kevin Boyle - Knowledge Partner - Calgary, Alberta, Canada
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