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mlhgh Absent Member.
Absent Member.
1563 views

Unable to login on a fresh install of OES

So I got OES 2018 installed with iprint and did all the updates.

When I goto the /ipcon page and try to login I am told 'Login failed, for more information refer to the logs'


In looking at the logs I see:

<quote>

2018-06-19T14:57:25.374217-04:00 crux novell-iprint-tomcat.service[2662]: 19-Jun-2018 14:57:25.372 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["ajp-apr-18009"]
2018-06-19T14:57:25.381129-04:00 crux novell-iprint-tomcat.service[2662]: 19-Jun-2018 14:57:25.380 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 391767 ms
2018-06-19T14:57:59.076049-04:00 crux novell-iprint-tomcat.service[2662]: [ajp-apr-18009-exec-8] ERROR com.novell.admin.iprint.server.rest.utils.RestUtil - Failed HTTP error500
2018-06-19T14:57:59.076341-04:00 crux novell-iprint-tomcat.service[2662]: [ajp-apr-18009-exec-8] ERROR com.novell.admin.iprint.server.rest.utils.RestUtil - Internal Server Error
2018-06-19T14:57:59.076519-04:00 crux novell-iprint-tomcat.service[2662]: [ajp-apr-18009-exec-8] ERROR com.novell.admin.iprint.server.rest.utils.RestUtil - [Ljava.lang.StackTraceElement;@da3b0e61
2018-06-19T14:57:59.076683-04:00 crux novell-iprint-tomcat.service[2662]: [ajp-apr-18009-exec-8] ERROR com.novell.admin.iprint.authentication.impl.AuthenticationProviderImpl - Login Failed Internal Server Error
2018-06-19T14:58:09.578558-04:00 crux novell-iprint-tomcat.service[2662]: [ajp-apr-18009-exec-5] ERROR com.novell.admin.iprint.server.rest.utils.RestUtil - Failed HTTP error500
2018-06-19T14:58:09.578847-04:00 crux novell-iprint-tomcat.service[2662]: [ajp-apr-18009-exec-5] ERROR com.novell.admin.iprint.server.rest.utils.RestUtil - Internal Server Error
2018-06-19T14:58:09.579032-04:00 crux novell-iprint-tomcat.service[2662]: [ajp-apr-18009-exec-5] ERROR com.novell.admin.iprint.server.rest.utils.RestUtil - [Ljava.lang.StackTraceElement;@b5a3c991
2018-06-19T14:58:09.579211-04:00 crux novell-iprint-tomcat.service[2662]: [ajp-apr-18009-exec-5] ERROR com.novell.admin.iprint.authentication.impl.AuthenticationProviderImpl - Login Failed Internal Server Error
</quote>


(this is from /var/log/message)

However, it does not indicate why it is getting a 500. I tried changing the ldap server in the iprintmgr config but that did not change this.

Thanks in advance for any help!
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6 Replies
Knowledge Partner
Knowledge Partner

Re: Unable to login on a fresh install of OES

mlhgh wrote:

> When I goto the /ipcon page and try to login I am told 'Login failed,
> for more information refer to the logs'


You may find additional information here:
/var/opt/novell/tomcat6/logs/catalina.out

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Kevin Boyle - Knowledge Partner
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mlhgh Absent Member.
Absent Member.

Re: Unable to login on a fresh install of OES

While tailing

/var/opt/novell/tomcat/logs/* and trying to login, nothing shows up in the novell tomcat logs.
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Knowledge Partner
Knowledge Partner

Re: Unable to login on a fresh install of OES

mlhgh wrote:

> However, it does not indicate why it is getting a 500. I tried
> changing the ldap server in the iprintmgr config but that did not
> change this.


Have you seen this thread?
https://forums.novell.com/showthread.php/507757-oes-2018-logging-into-ipcon-produces-500-server-error

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Kevin Boyle - Knowledge Partner
If you find this post helpful and are logged into the web interface,
please show your appreciation and click on the star below this post.
Thank you.
_____
Kevin Boyle - Knowledge Partner - Calgary, Alberta, Canada
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If you appreciate my comments, please click the Like button.
If I have resolved your issue, please click the Accept as Solution button.
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mlhgh Absent Member.
Absent Member.

Re: Unable to login on a fresh install of OES

Yes, I ran the script linked from there, and it relinked all the proxy account. I guess I can try reinstalling iprint.
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cegepgim Frequent Contributor.
Frequent Contributor.

Re: Unable to login on a fresh install of OES

Had any success?
I have the same problem, upgraded from EOS 2015 to OES 2018 SP1, and never could login to ipcon
I tried everything suggested in the TIDS, updates, even the script to fix OES_commonproxy.

Still not working.

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cegepgim Frequent Contributor.
Frequent Contributor.

Re: Unable to login on a fresh install of OES

We finally fixed it by running:
/opt/novell/iprintmobile/bin # sh db_util.sh --config
/opt/novell/iprintmobile/bin # sh db_util.sh --repair

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