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Absent Member.
Absent Member.
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Users unable to install printer

The last few days we get some reports that our users aren't able to install printers using iPrint.

The receive the following error (translated from Dutch):

Novell iPrint:

Error message: The proces does not have acces to the file because it is in use by another proces
Error Group: Windows
Error code: 32

Then there is an OK button they can push.
But the printer isn't installed.

I have been searching for a solution, but I wasn't able to find the specific error code.

Does anyone know how to solve this error ?

OS used: Windows XP SP3
Novell iPrint Client version: v05.20.00

Any help is greatly appreciated !
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Knowledge Partner
Knowledge Partner

Re: Users unable to install printer

nielszegers wrote:

> The last few days we get some reports that our users aren't able to
> install printers using iPrint.
>
> The receive the following error (translated from Dutch):
>
> Novell iPrint:
>
> Error message: The proces does not have acces to the file because it is
> in use by another proces
> Error Group: Windows
> Error code: 32
>
> Then there is an OK button they can push.
> But the printer isn't installed.
>
> I have been searching for a solution, but I wasn't able to find the
> specific error code.
>
> Does anyone know how to solve this error ?
>
> OS used: Windows XP SP3
> Novell iPrint Client version: v05.20.00
>
> Any help is greatly appreciated !


For starters the version of the iPrint Client that you're using is
extremely old! The latest is version 5.86 and can be downloaded from
http://download.novell.com/Download?buildid=SNFYJtI80es~&patch_redirect=true&old_patch=pkBy3piA9Ck~

What OS & patch level is your iPrint server?
Which web browser(s) are your users using to install printers?
Have any patches been installed recently on the Windows XP clients?

HTH.
--
Simon
Novell Knowledge Partner
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