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justinvasquez
Absent Member.
Absent Member.
‎2014-07-22 03:30
614 views

Windows 7 iPrint printers not completely installed

Good day!

We are having a problem right now where printers pushed out by Zenworks policies and iPrint are not getting completely installed. A user will try to print and it will not. The only way to get it to work is to right-click the printer object in the Devices and Printers window and click "Printer Properties". At that time, a window will come up saying that the driver for such and such printer is not installed and will ask if you want to install it now only to click Next Next Finish and voila! The driver was downloaded to the computer with the policy and the object was created but it's as if the printer install wasn't quite complete. I've seen this problem intermittently in the past but now that we're doing our summer re-image in our school district, I'm seeing it a lot more. Any ideas as to what might be causing this and what I can do to resolve it? Thanks in advance!

Windows 7 64-Bit
Zenworks 11.3
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