Anonymous_User Absent Member.
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error managing iPrint Manager on OES2

When I try to manage my new print manager running on OES2 using iManager 2.7
I receive the following error. Any ideas? Again, this is OES2 and iManager
2.7.

Jim Webb

Exception reading manager information
Error Internal Server Error
IPP Error: 0xF01F4
HTTP Error: 500
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13 Replies
Anonymous_User Absent Member.
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Re: error managing iPrint Manager on OES2

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Marcel_Cox Absent Member.
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Re: error managing iPrint Manager on OES2

Jim,

Is iManager running on the server itself?
Also, is the IPP client page on the server working?

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Marcel Cox
Discover the new Novell forums at http://forums.novell.com/

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ifu Absent Member.
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Re: error managing iPrint Manager on OES2

I get the exact same error message. Tried with iManager running directly on the server as well as iManager running from a client. I've managed several printers and everything has been working perfectly until it just stopped working. No reconfiguration has been done on the server. We have several OES2 Linux servers running in the same tree all with their own print manager/ printers and a global driver store. I now receive the same error message against all the servers/ print managers/ printers.

The IPP page is available and seems OK. Existing printers on the clients communicates OK. But it's not possible to do any printer administration from iManager anymore.

Regards, Ivar

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Marcel_Cox Absent Member.
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Re: error managing iPrint Manager on OES2

LEt me see if I can get some information from Novell on this.

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Marcel Cox
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Marcel_Cox Absent Member.
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Re: error managing iPrint Manager on OES2

Based on the following thread, it looks like the problem is linked to what user has logged in do do the administration. Could you verify whether this is also the case for you?

http://forums.novell.com/novell-product-support-forums/iprint/313471-internal-server-error-when-not-logged-admin.html
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ifu Absent Member.
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Re: error managing iPrint Manager on OES2

Marcel_Cox;1479160 wrote:
Based on the following thread, it looks like the problem is linked to what user has logged in do do the administration. Could you verify whether this is also the case for you?

http://forums.novell.com/novell-product-support-forums/iprint/313471-internal-server-error-when-not-logged-admin.html





I'm using root-admin, but have also tried using other users security equivalent to root-admin with same result.

Regards, Ivar

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cleik Absent Member.
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Re: error managing iPrint Manager on OES2

I am seeing the same error when logging into iManager as non admin user.
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Marcel_Cox Absent Member.
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Re: error managing iPrint Manager on OES2

While this is not really a solution to the fundemental problem itself, the following TID is a workaround to manage iPrint on Linux in case iManager doesn't work:

Search Results Page
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cleik Absent Member.
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Re: error managing iPrint Manager on OES2

Another question I have. We are using iManager 2.7 Mobile with the iPrint snapins. The documentation for iPrint says you have to use IE to upload drivers to the store. Should this work using iManager Mobile?
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Marcel_Cox Absent Member.
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Re: error managing iPrint Manager on OES2

Yes, iManager mobile should work. Note however that there are some extra configuration needed to make iPrint plugins work with iManager mobile:
Search Results Page
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joeryner Absent Member.
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Re: error managing iPrint Manager on OES2

I have been looking for a solution to this as well.

I finally tried to work around the problem by going to https://servername/PsmStatus

I received Error 500 when it tried.

I looked in the apache2 error log directory and found that it could not contact the ldap server.

LDAP was setup for ldaps access.

The server thought ldaps was running OK. I was able to telnet to port 636 just to prove that ldaps was at least listening. It was at least listening.

Next I went on to examine the certificates in imanager. The certificates said they were invalid. I clicked the validate button and they switched to validated.

After thinking abit I realized that had recreated my CA.

So I decided to recreate the server certificates and then ran

namconfig -k

I then rebooted the server for good measure and all was well.

Sure would be nice if we could debug iManager easier, I have been working on and off on this for weeks.

Hope this helps.
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cleik Absent Member.
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Re: error managing iPrint Manager on OES2

I have this working now.

In the OES2 documentation there is a section on Configuring LDAP:
iPrint uses LDAP to verify rights to perform various iPrint operations, including authenticating users for printing and performing management tasks such as uploading drivers. During the installation of the iPrint software, iPrint attempts to identify the top-most container of the eDirectory tree and sets the basedn to this container for the AuthLDAPURL entry

Edit /etc/opt/novell/iprint/httpd/conf/iprint_ssl.conf and change the basedn appropriately for your environment:
Here is an example of a typical AuthLDAPURL entry where the basedn is set to a container called DivisionA:
"ldaps://server1.my_company.com/C=DivisionA???(objectClass=user)"
Here is an example of a modified AuthLDAPURL entry where the basedn is removed so the search begins at the root of the eDirectory tree:
"ldaps://server1.my_company.com/???(objectClass=user)"


The part I missed that wasn't in the document is you have to restart apache and then the drivers store and print manager before the modification is seen. Once I did this my non admin users who were delegated rights to manage iPrint were able to do those tasks.
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andradac Absent Member.
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Re: error managing iPrint Manager on OES2

ifu;1482062 wrote:
I'm using root-admin, but have also tried using other users security equivalent to root-admin with same result.

Regards, Ivar


Hi,

I had the same error come up when I was setting up the AuthLDAPDNURL parameter in /etc/opt/novell/iprint/httpd/conf/iprint_ssl.conf file. (I was trying to set the DN further up the tree trying to solve another problem...)

If I put in a context like
AuthLDAPDNURL "ldaps://localhost/ou=container2,ou=container1,o=myorg???(objectClass=user)"

restart apache
and then try to manager a printer agent with a userid whose context was not below container2, eg admin.myorg
I would get the
Internal Server Error
IPP Error: 0xF01F4
HTTP Error: 500

However when managing a printer agent with a userid whose context was below container2, eg myadminaccount.container3.container2.container1.myorg
I do not get the error.

Hope this helps.
Carlos
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