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iPrint Appliance newer print Mail with iPad

Hallo,


I update today my iPrint Appliance to Version iPrint-2.1.0.68.HP.zip 2016-09-28, with hope that after that
User can print mail with his iPad 2 Air, but mail as a pdf file newer come out on Printer!

Any Idea how can I solve this Problem?

iPad steps to print Mail:
1. In Mail, view a message.
2. Tap the Share button.
3. Select Print.
4. In the Printer Options screen, you’ll see a preview. You can either pinch and expand it or poke it (the harder 3D Touch). A PDF preview window opens.
5. Tap the Share button at the bottom of that window.
6. Choose any Share option an select Micro Focus iPrint
7. Chose Printer and Print!

Thanks

Amila
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4 Replies
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Re: iPrint Appliance newer print Mail with iPad

On 11/01/2016 04:06 PM, amila wrote:
>
> Hallo,
>
>
> I update today my iPrint Appliance to Version iPrint-2.1.0.68.HP.zip
> 2016-09-28, with hope that after that
> User can print mail with his iPad 2 Air, but mail as a pdf file newer
> come out on Printer!
>
> Any Idea how can I solve this Problem?
>
> iPad steps to print Mail:
> 1. In Mail, view a message.
> 2. Tap the Share button.
> 3. Select Print.
> 4. In the Printer Options screen, you�ll see a preview. You can either
> pinch and expand it or poke it (the harder 3D Touch). A PDF preview
> window opens.
> 5. Tap the Share button at the bottom of that window.
> 6. Choose any Share option an select Micro Focus iPrint
> 7. Chose Printer and Print!
>
> Thanks
>
> Amila
>
>


and then, after point 7 what happen? any error, any message, anything?
Do you see the print job hitting the appliance? any errors on
iprintmobile0.log?

As you're talking about a pdf file, there is a fix on patch 1 for
appliance 2.1 that solves this particular problem so first step will be
to apply the patch to put appliance at hp.69 version.

Also, if you're be printing pdf file, it is recommend you configure an
external (windows) renderer.
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Re: iPrint Appliance newer print Mail with iPad


>
> As you're talking about a pdf file, there is a fix on patch 1 for
> appliance 2.1 that solves this particular problem so first step will be
> to apply the patch to put appliance at hp.69 version.


tid 7018197

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Re: iPrint Appliance newer print Mail with iPad

Hallo,

Thanks for a quick response.


After Step 7 I choose iPrintAppliance Printer
keep settings as default (1 page a4)
and Print.

But page never come out

On PaperCut (Counting Software I see my job!)

I apply all patches to my Appliance except 28 Sep 2016 - iPrint Appliance 2.1 FTF 1 Field Test File
my iPrintAppliance paches:
iPrint-2.1.0.68.HP.zip 2016-09-28 12:20:38
iPrint-2.1.0.69.HP.zip 2016-10-28 14:42:25


in /var/opt/novell/log/iprintmobile/iprintmobile0.log
no entry from a Time that I print with iPad!

This i a Log from Today:
Nov 02, 2016 12:02:45 AM com.novell.service.iPrint.iprntman.Printer getDefault
WARNING: PSM doesnot exist. Load the PSM and try the command again.
com.novell.service.iPrint.shared.iPrintException: PSM doesnot exist. Load the PSM and try the command again.
at com.novell.service.iPrint.iprntman.Printer.getDefault(Unknown Source)
at com.novell.service.iPrint.iprntman.Printer.getRunningTypelessPsmDN(Unknown Source)
at com.novell.service.iPrint.iprntman.Printer.createIPPService(Unknown Source)
at com.novell.service.iPrint.iprntman.Printer.getPrinterAgents(Unknown Source)
at com.novell.service.iPrint.iprntman.Printer.list(Unknown Source)
at com.novell.service.iPrint.mobile.printer.utils.PrinterManagerHelper.getLegacyPrinterIds(PrinterManagerHelper.java:231)
at com.novell.service.iPrint.mobile.printer.PrinterManager.syncPsmPrinters(PrinterManager.java:1543)
at com.novell.service.iPrint.mobile.printer.task.PrinterTaskScheduler.triggerPSMPrinterCheck(PrinterTaskScheduler.java:52)
at sun.reflect.GeneratedMethodAccessor115.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:56)
at java.lang.reflect.Method.invoke(Method.java:620)
at org.springframework.scheduling.support.ScheduledMethodRunnable.run(ScheduledMethodRunnable.java:65)
at org.springframework.scheduling.support.DelegatingErrorHandlingRunnable.run(DelegatingErrorHandlingRunnable.java:54)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:483)
at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:316)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:190)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:305)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1157)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:627)
at java.lang.Thread.run(Thread.java:798)

We still use rendere included with iPrintAppliance

I will try now to install external (windows) rendere
and let you know if it works.

Thanks
Amila
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Re: iPrint Appliance newer print Mail with iPad

On 11/02/2016 05:56 PM, amila wrote:
>
> Hallo,
>
> Thanks for a quick response.
>
>
> After Step 7 I choose iPrintAppliance Printer
> keep settings as default (1 page a4)
> and Print.
>
> But page never come out
>
> On PaperCut (Counting Software I see my job!)
>


well if you see your job there, it means iprint has processed it
properly and handle to the papercut so now it is papercut job to process it
Look at the papecut logs to see why it is not processing the job but i
bet it has to do with the format name of the sender.
Verify how papercut is configured to handle names, FDN or CN. If CN you
may use the USERNAME_CN switch to pass cn name to papercut


https://www.novell.com/support/kb/doc.php?id=3604883
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