Highlighted
Absent Member.
Absent Member.
2484 views

iPrint Client 6.15 blue screens Win 10 Pro x64 1803

Upgrade our iPrint Appliance to the latest code this morning - iPrint-3-2018-9 , iPrint 3.1 Patch 2. This has a new iPrint Client 6.15 which when we attempt to upgrade to the new client causes the computer to blue screen. We have tried going back to the 6.12 client and it also cause the blue screen. The workstations are Dell Optiplex 390/3020, Microsoft Surface 4. Workstations running 1703 or 1709 upgrade without issue.

Anybody else having issues with the latest windows? Or any ideas on a workaround?

We have removed the client using "Programs and Features" and attempted a "new" install that still fails (blue screens). We have only moved 10 computers (out of 1450) to the 1803 release, but this is definitely a show stopper.
0 Likes
7 Replies
Highlighted
Absent Member.
Absent Member.

Re: iPrint Client 6.15 blue screens Win 10 Pro x64 1803

We are seeing the same thing. On a machine that is Windows 10 x64, Build 1803, if we try to install the iPrint client, the install seems to hang when installing ienipp.ocx and then it gives us a blue screen saying the PC has run into problems and has to restart. It gives a stop code of 'REFERENCE BY POINTER'. It says that it is collecting error info but doesn't say where to find the error info. Then the PC reboots.

If I try to set compatibility on the nipp.exe file to Windows 7, it comes back and tells me that the operating system is not supported by this version of the client.

The nipp.exe I am running was downloaded from our OES 2018 server with iPrint installed. I can't tell what version it is because of course Micro Focus doesn't use the Details tab when right clicking to get version info and /?, /h, -? -h, etc doesn't produce any help concerning the client. I installed it on a 64 bit Win 7 machine and the client is 6.11.00.

If we upgrade a WS from 1709 to 1803 with the iPrint client already installed (v06.11.00), then the client appears to keep working.

We need a fix for this pronto as this is preventing people from printing!

Dan
0 Likes
Highlighted
Knowledge Partner
Knowledge Partner

Re: iPrint Client 6.15 blue screens Win 10 Pro x64 1803

On Wed, 09 May 2018 18:16:01 GMT, dchunt
<dchunt@no-mx.forums.microfocus.com> wrote:

>
>We are seeing the same thing. On a machine that is Windows 10 x64,
>Build 1803, if we try to install the iPrint client, the install seems to
>hang when installing ienipp.ocx and then it gives us a blue screen
>saying the PC has run into problems and has to restart. It gives a stop
>code of 'REFERENCE BY POINTER'. It says that it is collecting error
>info but doesn't say where to find the error info. Then the PC reboots.
>
>If I try to set compatibility on the nipp.exe file to Windows 7, it
>comes back and tells me that the operating system is not supported by
>this version of the client.
>
>The nipp.exe I am running was downloaded from our OES 2018 server with
>iPrint installed. I can't tell what version it is because of course
>Micro Focus doesn't use the Details tab when right clicking to get
>version info and /?, /h, -? -h, etc doesn't produce any help concerning
>the client. I installed it on a 64 bit Win 7 machine and the client is
>6.11.00.
>
>If we upgrade a WS from 1709 to 1803 with the iPrint client already
>installed (v06.11.00), then the client appears to keep working.
>
>We need a fix for this pronto as this is preventing people from
>printing!
>
>Dan


I highly recommend that one or both of you open an SR and report this
so it can get assigned as a bug and get fixed. Just announcing it in
the forums won't guarantee a quick fix. Thanks!

--
Ken
Knowledge Partner

If this post was helpful and you are logged into the web interface,
please show your appreciation and click on the star below... Thanks!

Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html
--
Ken
Knowledge Partner

Create and vote for enhancements!
Idea Exchange sites within this community are now coming online for some of the Collaboration Products!
GroupWise Idea Exchange - https://community.microfocus.com/t5/GroupWise-Idea-Exchange/idb-p/GWideas
SMG Idea Exchange - https://community.microfocus.com/t5/Secure-Messaging-Gateway-Idea/idb-p/SMG_Ideas
Old method is still available for some products here: https://www.microfocus.com/products/enhancement-request.html
0 Likes
Highlighted
Absent Member.
Absent Member.

Re: iPrint Client 6.15 blue screens Win 10 Pro x64 1803

Chiming in to say that I am also experiencing blue screen issues with iPrint. One machine somehow successfully installed the software, but when I tried uninstalling it for testing purposes, the machine blue screened. A similar issue occurs when I try to install iPrint manually. If there is any update to an SR, it would be appreciated if it was mentioned here.
0 Likes
Highlighted
Absent Member.
Absent Member.

Re: iPrint Client 6.15 blue screens Win 10 Pro x64 1803

Thank you everyone for reporting this issue. The iPrint Development Team has duplicated this problem. Our findings and a workaround are documented in TID 7022947.

Feedback on the workaround, the TID, the issue, etc are appreciated. You can provide that feedback here, or in the "Provide Feedback" link at the bottom of the TID.
0 Likes
Highlighted
Absent Member.
Absent Member.

Re: iPrint Client 6.15 blue screens Win 10 Pro x64 1803

Why is it that if the iPrint client is already installed on a Windows 10 machine BEFORE it is updated to Build 1803, that after you upgrade the WS to build 1803, the iPrint client still works? It appears to only be an issue if the WS did not have the iPrint client installed, it was then upgraded to build 1803 and then you try to install the iPrint client.

Also, why, with all the preview builds of the 1803 build of Windows 10, that Micro Focus did not see this issue and create a fix for it before 1803 was released?

Thanks,
Dan
0 Likes
Highlighted
Absent Member.
Absent Member.

Re: iPrint Client 6.15 blue screens Win 10 Pro x64 1803

On 15-05-18 17:36, dchunt wrote:
>
> Why is it that if the iPrint client is already installed on a Windows 10
> machine BEFORE it is updated to Build 1803, that after you upgrade the
> WS to build 1803, the iPrint client still works? It appears to only be
> an issue if the WS did not have the iPrint client installed, it was then
> upgraded to build 1803 and then you try to install the iPrint client.
>
> Also, why, with all the preview builds of the 1803 build of Windows 10,
> that Micro Focus did not see this issue and create a fix for it before
> 1803 was released?
>
> Thanks,
> Dan
>
>


Because it looks like this issue is with the Symantec driver as the
windows dumps show.Nothing to do with the iPrint client. Symantec has
released an update and according some people having this issue, this
update by Symantec fixes the BSOD:

SEP version 14.0.3929.1200 or later

Same BSOD has been reported by Groupwise users and dumps showed the
exact same module, Symantec driver:

*** ERROR: Module load completed but symbols could not be loaded for
BHDrvx64.sys
Page 11a0b6 not present in the dump file. Type ".hh dbgerr004" for details
Probably caused by : BHDrvx64.sys ( BHDrvx64+792be )

Image path: \??\C:\ProgramData\Symantec\Symantec Endpoint
Protection\14.0.3897.1101.105\Data\Definitions\BASHDefs\20180514.001\BHDrvx64.sys
0 Likes
Highlighted
Knowledge Partner
Knowledge Partner

Re: iPrint Client 6.15 blue screens Win 10 Pro x64 1803

In article <0CRNC.1569$VM7.949@novprvlin0913.provo.novell.com>,
Mysterious wrote:
> Because it looks like this issue is with the Symantec driver


we can confirm that if the Symantec endpoint is not installed, we can
install the iPrint client (several 6.1x versions) just fine with the
new Windows10


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
If you find a post helpful and are logged in the Web interface, please
show your appreciation by clicking on the star below. Thanks!

___
“i’ve sworn an oath of solitude til the blight is purged from these lands”
Andy of Konecny Consulting in Toronto
Knowledge Partner Profile
If you find a post helpful, click the Like button below. Thanks!
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.