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iPrint and Xerox Workcentre Pro 35

Hi,

A customer of ours has an intermittend problem with iPrint and 3 Xerox
Workcentre Pro 35 printers/multifunctionals.

Sometimes printing stops and all printjobs get stuck in the queue on the
server.The only way to solve this is to powercycle the printer and to
stop/start the printeragent.When the jobs get stuck in the queue, and they
configure a direct tcp/ip printer in Windows, they still can print
directly from windows to the printers. So the problem seems to be related
to iPrint on the server. There are no routers between printers and servers.

Configuration:
3-node Cluster : OES(SLES9)
iPrint gateway loadline : IPRINTGW PORT=RAW HOSTNAME=<name of the printer>
Printers : Xerox Workcentre Pro 35, RAW printing (port 9100) enabled.

Has anyone experienced similar problems with clustered iPrint on
OES(SLES9) in combination with this type (or another type) of printer ?

thanx,

JW


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3 Replies
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Re: iPrint and Xerox Workcentre Pro 35

Tried upgrading the FW on the Xerox?

- Anders Gustafsson, Engineer, CNE6, ASE
NSC Volunteer Sysop
Pedago, The Aaland Islands (N60 E20)

Novell does not monitor these forums officially.
Enhancement requests for all Novell products may be made at
http://support.novell.com/enhancement

Using VA 5.51 build 315 on Windows 2000 build 2600

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Re: iPrint and Xerox Workcentre Pro 35

The firmware is the latest version.

JW


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Re: iPrint and Xerox Workcentre Pro 35

J.W. v.d. Bosch,
> The firmware is the latest version.
>

No idea then, sorry. Have you tried doing a packet trace to see what
fails?

- Anders Gustafsson, Engineer, CNE6, ASE
NSC Volunteer Sysop
Pedago, The Aaland Islands (N60 E20)

Novell does not monitor these forums officially.
Enhancement requests for all Novell products may be made at
http://support.novell.com/enhancement

Using VA 5.51 build 315 on Windows 2000 build 2600

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