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Absent Member.
Absent Member.
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iPrint fails on reboot

Hi, i have deployed iprint in place the current NDPS solution but having
some random problems. When users logoff or reboot their PCs, on next log
on, when they try to print, the print job gets stuck in the Windows
Printers & Faxes print queue window. When you select to restart, pause or
resume the job it returns with an access denied error in the same window.
The only way to fix this is to select "Cancel All documents" then delete
all the printers, then stop the spooler service, end the iprntctl.exe and
iprntlgn.exe processes through task manager. Then open up the printer ipp
page, run the iprint client install, once finished then select printer to
install and once that installs the printer everything works fine again
until they next reboot or logoff. We are using WindowsXP SP2, Netware 6.5
SP5, ZEN7, IPP client 4.20. What could be causing this to happen?
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2 Replies
Absent Member.
Absent Member.

You need to have 2 microsoft hotfixes on your box (KB893225 and
KB884897). You will need to call them and get the fixes.
> Hi, i have deployed iprint in place the current NDPS solution but having
> some random problems. When users logoff or reboot their PCs, on next log
> on, when they try to print, the print job gets stuck in the Windows
> Printers & Faxes print queue window. When you select to restart, pause

or
> resume the job it returns with an access denied error in the same

window.
> The only way to fix this is to select "Cancel All documents" then delete
> all the printers, then stop the spooler service, end the iprntctl.exe

and
> iprntlgn.exe processes through task manager. Then open up the printer

ipp
> page, run the iprint client install, once finished then select printer

to
> install and once that installs the printer everything works fine again
> until they next reboot or logoff. We are using WindowsXP SP2, Netware

6.5
> SP5, ZEN7, IPP client 4.20. What could be causing this to happen?


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Absent Member.
Absent Member.

Thanks, I installed both these patches and it has made no difference. One
thing i have noticed is that if i reboot the machine once, it works fine up
until the second reboot. The iprint system tray icon takes 20 minutes to
appear. The printer has no iprint port installed either, and the jobs sent
to it just get stuck in the windows printer queue window. Only way round
this is to cancell all print jobs, delete installed printers, end the
iprint processes in task manager and re-install the iprint client from
scratch. Any other ideas?


> You need to have 2 microsoft hotfixes on your box (KB893225 and
> KB884897). You will need to call them and get the fixes.
> > Hi, i have deployed iprint in place the current NDPS solution but having
> > some random problems. When users logoff or reboot their PCs, on next log
> > on, when they try to print, the print job gets stuck in the Windows
> > Printers & Faxes print queue window. When you select to restart, pause

> or
> > resume the job it returns with an access denied error in the same

> window.
> > The only way to fix this is to select "Cancel All documents" then delete
> > all the printers, then stop the spooler service, end the iprntctl.exe

> and
> > iprntlgn.exe processes through task manager. Then open up the printer

> ipp
> > page, run the iprint client install, once finished then select printer

> to
> > install and once that installs the printer everything works fine again
> > until they next reboot or logoff. We are using WindowsXP SP2, Netware

> 6.5
> > SP5, ZEN7, IPP client 4.20. What could be causing this to happen?

>


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