iPrint not printing from MS Word or Excel! Windows 7

[PSODHI]

Can someone please help or point me at the right direction?

We are running OES11 SP1 with HP upd 5.6 Dec 2012 (iPrint 5.82 on Windows 7 32bit) but for some reason on HP Colour Laserjet M451dn, it refuses to print from Microsoft Word or Excel.!!!! Tried the HP upd 5.5 and still refuses to print from Word or Excel! Used the dedicated driver m451dn and still won't print either!

It says job printed successfully from Novell iprint popup screen but nothing comes out, Rest printing from notepad, test page or printing PDF is fine or from the web as well.

The only way it prints in Word or Excel is using a standard TCPIP using HP upd 5.6 which is exactly the same as the driver store.

Any suggestion will help..

[mrosen]

On 05.03.2013 10:26, PSODHI wrote:
>
> Can someone please help or point me at the right direction?
>
> We are running OES11 SP1 with HP upd 5.6 Dec 2012 (iPrint 5.82 on
> Windows 7 32bit) but for some reason on HP Colour Laserjet M451dn, it
> refuses to print from Microsoft Word or Excel.!!!! Tried the HP upd 5.5
> and still refuses to print from Word or Excel! Used the dedicated driver
> m451dn and still won't print either!
>
> It says job printed successfully from Novell iprint popup screen but
> nothing comes out, Rest printing from notepad, test page or printing PDF
> is fine or from the web as well.
>
> The only way it prints in Word or Excel is using a standard TCPIP using
> HP upd 5.6 which is exactly the same as the driver store.
>
> Any suggestion will help..

Can you try to switch the iPrint gateway configuration for that printer
from RAW to LPR, and see if that helps?

CU,
--
Massimo Rosen
Novell Knowledge Partner
No emails please!
http://www.cfc-it.de

[PSODHI]

xlnt!!

It worked!!!

I been using RAW for all my printers and soon as I select to LPR, it started to print from Word and Excel.

Quick question: Since I am in the process of creating new printers on OES linux and the majority are HP, should I stick to LPR or Raw?

Greatty appreciated your advice.

[mrosen]

On 05.03.2013 17:06, PSODHI wrote:
>
> xlnt!!
>
> It worked!!!
>
> I been using RAW for all my printers and soon as I select to LPR, it
> started to print from Word and Excel.

Great. Or not. If you can, would you do me a favor? Open a SR with
Novell, and tell them you're likely experiencing BUG #768926.

> Quick question: Since I am in the process of creating new printers on
> OES linux and the majority are HP, should I stick to LPR or Raw?

RAW is usally the much better choice (above all, it's much faster), but
is currently broken under some circumstances.

> Greatty appreciated your advice.

You're welcome.

CU,
--
Massimo Rosen
Novell Knowledge Partner
No emails please!
http://www.cfc-it.de