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Respected Contributor.
Respected Contributor.
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iPrint pcounter problem

To whom it may concern

We are using a SLES11 OES11 iPrint Server, with the latest version is 5.51a.Our pcounter licence only expire October 2013.

We have 62 printers ( agents ) running on the iPrint Server.Most of the printers are set to default, to charge what is being printed.If you send a job to be printed it does not charge or show any activity in the logs.See attach logfile.

The last activity was 12 June 2013.The second problem is that the amount charge for the students don't get deducted.They are using wbalance to check there account balance.

How can i solve this problem ?
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4 Replies
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Absent Member.
Absent Member.

Re: iPrint pcounter problem

plaubscher,

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posting. That concerns us, and has triggered this automated reply.

Has your problem been resolved? If not, you might try one of the following options:

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Outstanding Contributor.
Outstanding Contributor.

Re: iPrint pcounter problem

Contact Pcounter directly (or your Pcounter reseller), sounds like a Pcounter problem. You are within your support period so you should get free support to troubleshoot the issue.

M
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Respected Contributor.
Respected Contributor.

Re: iPrint pcounter problem

I did contact them.Did not get a solution after a number of mails.We did manage to figure it out that Pcounter only seems to run with Pcounter on SLES 10 SP4 with pcounter version 0.0.72-1.
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Absent Member.
Absent Member.

Re: iPrint pcounter problem

plaubscher wrote:

>
> I did contact them.Did not get a solution after a number of mails.We
> did manage to figure it out that Pcounter only seems to run with
> Pcounter on SLES 10 SP4 with pcounter version 0.0.72-1.


That doesn't sound right as pCounter is also supported on OES 11.

http://www.novell.com/products/iprint/features/iprint_accounting_partner_products.html

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Joe Marton Emeritus Knowledge Partner
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