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Anonymous_User Absent Member.
Absent Member.
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iPrint says job printed, nothing comes out


We have an HP OfficePro K550 color printer that is networked. The IP
address is obtained via DHCP, and we've verified it's correct. The
printer is set up in iPrint and was printing fine until about a month
ago. No changes have been made to the network.

When a user prints a document to the printer, iPrint reports the job as
having been printed, but the printer doesn't do anything. If the job
is more than four pages long, it prints the fourth page but no other
pages. This is only through iPrint. If you connect a workstation up
directly using the USB port, it prints fine. If you set up the printer
as a direct TCP/IP printer in Windows, it prints fine. We tried
removing the printer from the Print Manager and recreating it using a
slightly different name (added the letter "n" to the end of the name).
At first it printed fine but then it exhibited the same behavior as
before. I'm not sure what's going on with this printer. It's the only
printer on the network that's acting this way (we have about 70
total).

Thanks in advance for any assistance.


--
maxthedork
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5 Replies
Anonymous_User Absent Member.
Absent Member.

Re: iPrint says job printed, nothing comes out


I should mention, the IP address is set in DHCP for the MAC address, so
it gets the same address every time. Should have mentioned that the
first time.


--
maxthedork
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Anonymous_User Absent Member.
Absent Member.

Re: iPrint says job printed, nothing comes out

I have had the same experience with this printer. After some time the
printer refused to print.
It started printing again after an Agent restart.
Changed to RAW printing and got fewer interrupts. at helped. NOSNMP could be
a suggestion?
Later I also changed to "iPrint direct printing", latest iPrint Server and
client, and it has worked.

By the way HP:s support answered me "This printer only support Microsoft
printing".

"maxthedork" <maxthedork.2w4p2d@no-mx.nds_engineer.com> skrev i meddelandet
news:maxthedork.2w4p2d@no-mx.nds_engineer.com...
>
> I feel like I'm talking to myself here (-:
>
> Do you think it would help if I install the HP NDPS gateway instead of
> using the Novell gateway? I know we used the HP gateway at my last
> job, but we've only been using the Novell gateway for all our printers
> here at the college.
>
>
> --
> maxthedork



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Anonymous_User Absent Member.
Absent Member.

Re: iPrint says job printed, nothing comes out


Found the solution, changing the print processor on each affected
workstation fixed the problem. Issue is actually found 'HERE'
(http://tinyurl.com/3a7fud)


--
maxthedork
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Highlighted
rogsa Absent Member.
Absent Member.

Re: iPrint says job printed, nothing comes out

We have the same problem, unfortunately the link above doesn't work.

CNE3,4,5,6, HP ASE Ask me about NetWare before V1.0 Advanced! I know HP, DELL, IBM and a few other languages 😄
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Marcel_Cox Absent Member.
Absent Member.

Re: iPrint says job printed, nothing comes out

rogsa wrote:

>
>We have the same problem, unfortunately the link above doesn't work.


Here is a current link to the old article:

http://forums.novell.com/novell-product-support-forums/iprint/160477-hp-office-jet-k550-xp-driver-does-not-work.html

--
Marcel Cox
http://support.novell.com/forums
------------------------------------------------------------------------
Marcel Cox's Profile: http://forums.novell.com/member.php?userid=8
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