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Absent Member.
Absent Member.
2688 views

iprint asking for authentication

This problem has occurred now and again and we can not figure out what is
going on. Ever so often when a user attempts to print to an iPrint printer,
the system will pop up and ask for a login name and password....It's not
done it before and it's occurred on several different printers and
workstations. We've verified that the user has rights to use the printer....
Does anyone have an idea why this occurs and how to correct it? I might add
too that it occurs if a user attempts to delete their own print job... but
not all the time.

Thanks.


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5 Replies
Absent Member.
Absent Member.

Hi,

Can you please specify
OS version
iPrint client version

Regards,
Mangesh
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Absent Member.
Absent Member.

We are running Win XP, sp2 on the desktop and v5.12 of the iPrint client.
All managers and brokers are running on NW 6.5 sp7.

Thanks.

"kmangesh" <kmangesh@no-mx.forums.novell.com> wrote in message
news:kmangesh.3qml03@no-mx.forums.novell.com...
>
> Hi,
>
> Can you please specify
> OS version
> iPrint client version
>
> Regards,
> Mangesh
>
>
> --
> kmangesh
> ------------------------------------------------------------------------
> kmangesh's Profile: http://forums.novell.com/member.php?userid=12293
> View this thread: http://forums.novell.com/showthread.php?t=369001
>



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Absent Member.
Absent Member.

This subject has been discussed here a couple of times before but
unfortunately with no solution for us yet.
I've tried with all iPrint client versions from 4.30 and up without any
luck...
(Servers are NW6.5 SP6 with iprntnw65sp6g)

We have also noticed that the problem occurs after users tried to abort
their print jobs.

There has been some theories about the user UniqueID attribute, but after
what I've found it doesn't matter if the user has the UniqueID attribute set
or not.
The only difference is that a user with a UniqueID manage to authenticate in
the iPrint authentication dialogue, but the credentials are not remembered
for the next print job sent.
The user without a UniqueID can't even authenticate.

The quick workaround for us is to tell the affected user to delete the
printer from the workstation.

Because we use ZfD for printer distribution, the printer is redistributed by
the Zenworks iPrint policy when the user logs in again, and he/she can use
the printer without being asked for authentication.


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Absent Member.
Absent Member.

I had a problem that a user could not connect to iPrint, even with the UniqueID set.
The problem was not enough concurrent connection! Even if he was already connected to the server (Novell client), it needed another connection to the LDAP.
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Absent Member.
Absent Member.

Have you tried iPrint-patch iprntnw65sp7c?
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