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printer "Needs Attention"

We currently run 2-node cluster NW6sp4 servers and have NDPS running in
cluster mode. Using imanager I created a printer agent for an HP
Business Inkjet 2250tn, enabled ipp, can sent jobs to printer o-k, and
everything looks o-k in jet web admin. Howerver, the NDPS Manager at
server console displays that the printer "Needs Attention", "Error
Printing" when I shut dowm amd restart printer, it flashes "Idle" for a
second and goes back to "Needs Attention".

I have reset internal jetdirect card J4169A and recreated printer agent,
upgraded firmware, tried using different drivers, disabled IPX, unload
reload NDPS Manager, tried tips from Novell TIDs,,
Nothing seems to work,, I can print,, but Manager still displays same
error.

HP says this printer uses 9100, could this be a problem if want to use
ipp? Configuration URL for printer has ipp checked as supported.

My servers abended overnight after I created the printer agent, it was
only configuration change I did,,, I think it might be related, but there
was no abend.log. HP CPQ module reported fatal exception errors with
nlmlib.nlm and nss.nlm.

Please advise.
thanx.
Haydee
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Re: printer "Needs Attention"

roblesh@ba.ars.usda.gov wrote:

> HP
> Business Inkjet 2250tn


Argh! This really seems to be a problem printer for iPrint/NDPS. There
are lots of people reporting similar problems for this type of printer
as you can see here:

http://tinyurl.com/6nmny

I'm still waiting for a definite response from Novell on this problem.
However as the problem seems to be related to NetWare not recognizing
the status returned by the printer, you might try the following:

Updated your NDPS to the latest version by installing:

1) NW6SP5:
http://support.novell.com/cgi-bin/search/searchtid.cgi?/2969166.htm

2) The latest NDPS gateway:
http://support.novell.com/cgi-bin/search/searchtid.cgi?/2970103.htm

and then try to disable SNMP for the printer as described here:
http://support.novell.com/cgi-bin/search/searchtid.cgi?/10094559.htm

--
Marcel Cox
http://support.novell.com/forums
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Re: printer "Needs Attention"

thank you, i will try that.
haydee

> roblesh@ba.ars.usda.gov wrote:
>
> > HP
> > Business Inkjet 2250tn

>
> Argh! This really seems to be a problem printer for iPrint/NDPS. There
> are lots of people reporting similar problems for this type of printer
> as you can see here:
>
> http://tinyurl.com/6nmny
>
> I'm still waiting for a definite response from Novell on this problem.
> However as the problem seems to be related to NetWare not recognizing
> the status returned by the printer, you might try the following:
>
> Updated your NDPS to the latest version by installing:
>
> 1) NW6SP5:
> http://support.novell.com/cgi-bin/search/searchtid.cgi?/2969166.htm
>
> 2) The latest NDPS gateway:
> http://support.novell.com/cgi-bin/search/searchtid.cgi?/2970103.htm
>
> and then try to disable SNMP for the printer as described here:
> http://support.novell.com/cgi-bin/search/searchtid.cgi?/10094559.htm
>
> --
> Marcel Cox
> http://support.novell.com/forums


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Re: printer "Needs Attention"

is it o-k to have it running (let users print to it) until I get around
to running updates you suggested?

thanx.
haydee

> roblesh@ba.ars.usda.gov wrote:
>
> > HP
> > Business Inkjet 2250tn

>
> Argh! This really seems to be a problem printer for iPrint/NDPS. There
> are lots of people reporting similar problems for this type of printer
> as you can see here:
>
> http://tinyurl.com/6nmny
>
> I'm still waiting for a definite response from Novell on this problem.
> However as the problem seems to be related to NetWare not recognizing
> the status returned by the printer, you might try the following:
>
> Updated your NDPS to the latest version by installing:
>
> 1) NW6SP5:
> http://support.novell.com/cgi-bin/search/searchtid.cgi?/2969166.htm
>
> 2) The latest NDPS gateway:
> http://support.novell.com/cgi-bin/search/searchtid.cgi?/2970103.htm
>
> and then try to disable SNMP for the printer as described here:
> http://support.novell.com/cgi-bin/search/searchtid.cgi?/10094559.htm
>
> --
> Marcel Cox
> http://support.novell.com/forums


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Re: printer "Needs Attention"

FYI -- these print fine in our environment but to get rid of the error
message I used the "NOSMP" switch in the printer agent load line (there
seems to be an illegal character in the SNMP name that the printer
sends to NDPSServ...you can see it in the Print Manager web screens).

On 2005-03-07 11:53:18 -0500, roblesh@ba.ars.usda.gov said:

> thank you, i will try that.
> haydee
>
>> roblesh@ba.ars.usda.gov wrote:
>>
>>> HP Business Inkjet 2250tn

>>
>> Argh! This really seems to be a problem printer for iPrint/NDPS. There
>> are lots of people reporting similar problems for this type of printer
>> as you can see here:
>>
>> http://tinyurl.com/6nmny
>>
>> I'm still waiting for a definite response from Novell on this problem.
>> However as the problem seems to be related to NetWare not recognizing
>> the status returned by the printer, you might try the following:
>>
>> Updated your NDPS to the latest version by installing:
>>
>> 1) NW6SP5:
>> http://support.novell.com/cgi-bin/search/searchtid.cgi?/2969166.htm
>>
>> 2) The latest NDPS gateway:
>> http://support.novell.com/cgi-bin/search/searchtid.cgi?/2970103.htm
>>
>> and then try to disable SNMP for the printer as described here:
>> http://support.novell.com/cgi-bin/search/searchtid.cgi?/10094559.htm
>>
>> --
>> Marcel Cox
>> http://support.novell.com/forums



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Absent Member.

Re: printer "Needs Attention"

> FYI -- these print fine in our environment but to get rid of the error
> message I used the "NOSMP" switch in the printer agent load line (there
> seems to be an illegal character in the SNMP name that the printer
> sends to NDPSServ...you can see it in the Print Manager web screens).



Can I use "NOSMP" with NW6SP4 or must I first do
NW6SP5 & ipprntnwpcsp11c.exe ??

thanx


>
> On 2005-03-07 11:53:18 -0500, roblesh@ba.ars.usda.gov said:
>
> > thank you, i will try that.
> > haydee
> >
> >> roblesh@ba.ars.usda.gov wrote:
> >>
> >>> HP Business Inkjet 2250tn
> >>
> >> Argh! This really seems to be a problem printer for iPrint/NDPS.

There
> >> are lots of people reporting similar problems for this type of

printer
> >> as you can see here:
> >>
> >> http://tinyurl.com/6nmny
> >>
> >> I'm still waiting for a definite response from Novell on this

problem.
> >> However as the problem seems to be related to NetWare not recognizing
> >> the status returned by the printer, you might try the following:
> >>
> >> Updated your NDPS to the latest version by installing:
> >>
> >> 1) NW6SP5:
> >> http://support.novell.com/cgi-bin/search/searchtid.cgi?/2969166.htm
> >>
> >> 2) The latest NDPS gateway:
> >> http://support.novell.com/cgi-bin/search/searchtid.cgi?/2970103.htm
> >>
> >> and then try to disable SNMP for the printer as described here:
> >> http://support.novell.com/cgi-bin/search/searchtid.cgi?/10094559.htm
> >>
> >> --
> >> Marcel Cox
> >> http://support.novell.com/forums

>
>


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Re: printer "Needs Attention"

roblesh@ba.ars.usda.gov wrote:

> Can I use "NOSMP" with NW6SP4 or must I first do
> NW6SP5 & ipprntnwpcsp11c.exe ??


I have not tried myself, but according to the followinf TID, you need
NDPSGW from 30 august 2004 or later:

http://support.novell.com/cgi-bin/search/searchtid.cgi?/10094559.htm

--
Marcel Cox (using XanaNews 1.17.2.7)
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Re: printer "Needs Attention"

roblesh@ba.ars.usda.gov wrote:

> is it o-k to have it running (let users print to it) until I get
> around to running updates you suggested?


I don't think it should be a problem.

--
Marcel Cox (using XanaNews 1.17.2.7)
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Re: printer "Needs Attention"

> roblesh@ba.ars.usda.gov wrote:
>
> > is it o-k to have it running (let users print to it) until I get
> > around to running updates you suggested?

>
> I don't think it should be a problem.
>
> --
> Marcel Cox (using XanaNews 1.17.2.7)


thanx.
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Re: printer "Needs Attention"

That flag only showed up in nw65sp2 and later updates I believe.

On 2005-03-07 13:04:16 -0500, roblesh@ba.ars.usda.gov said:

>> FYI -- these print fine in our environment but to get rid of the error
>> message I used the "NOSMP" switch in the printer agent load line (there
>> seems to be an illegal character in the SNMP name that the printer
>> sends to NDPSServ...you can see it in the Print Manager web screens).

>
>
> Can I use "NOSMP" with NW6SP4 or must I first do
> NW6SP5 & ipprntnwpcsp11c.exe ??
>
> thanx
>
>
>>
>> On 2005-03-07 11:53:18 -0500, roblesh@ba.ars.usda.gov said:
>>
>>> thank you, i will try that.
>>> haydee
>>>
>>>> roblesh@ba.ars.usda.gov wrote:
>>>>
>>>>> HP Business Inkjet 2250tn
>>>>
>>>> Argh! This really seems to be a problem printer for iPrint/NDPS.

> There
>>>> are lots of people reporting similar problems for this type of

> printer
>>>> as you can see here:
>>>>
>>>> http://tinyurl.com/6nmny
>>>>
>>>> I'm still waiting for a definite response from Novell on this

> problem.
>>>> However as the problem seems to be related to NetWare not recognizing
>>>> the status returned by the printer, you might try the following:
>>>>
>>>> Updated your NDPS to the latest version by installing:
>>>>
>>>> 1) NW6SP5:
>>>> http://support.novell.com/cgi-bin/search/searchtid.cgi?/2969166.htm
>>>>
>>>> 2) The latest NDPS gateway:
>>>> http://support.novell.com/cgi-bin/search/searchtid.cgi?/2970103.htm
>>>>
>>>> and then try to disable SNMP for the printer as described here:
>>>> http://support.novell.com/cgi-bin/search/searchtid.cgi?/10094559.htm
>>>>
>>>> --
>>>> Marcel Cox
>>>> http://support.novell.com/forums


r

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Re: printer "Needs Attention"

Yep....the printers always worked for us as far as printing actual
print jobs.....just had an error alert in the NDPS manager.

On 2005-03-07 12:03:46 -0500, roblesh@ba.ars.usda.gov said:

> is it o-k to have it running (let users print to it) until I get
> around to running updates you suggested?
>
> thanx.
> haydee
>
>> roblesh@ba.ars.usda.gov wrote:
>>
>>> HP Business Inkjet 2250tn

>>
>> Argh! This really seems to be a problem printer for iPrint/NDPS. There
>> are lots of people reporting similar problems for this type of printer
>> as you can see here:
>>
>> http://tinyurl.com/6nmny
>>
>> I'm still waiting for a definite response from Novell on this problem.
>> However as the problem seems to be related to NetWare not recognizing
>> the status returned by the printer, you might try the following:
>>
>> Updated your NDPS to the latest version by installing:
>>
>> 1) NW6SP5:
>> http://support.novell.com/cgi-bin/search/searchtid.cgi?/2969166.htm
>>
>> 2) The latest NDPS gateway:
>> http://support.novell.com/cgi-bin/search/searchtid.cgi?/2970103.htm
>>
>> and then try to disable SNMP for the printer as described here:
>> http://support.novell.com/cgi-bin/search/searchtid.cgi?/10094559.htm
>>
>> --
>> Marcel Cox
>> http://support.novell.com/forums


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