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Not applicable

printing sometimes not possible

Hello together

Since we migrated from windows 7 to windows 10 and installed the iPrint Appliance 3 we are facing a problem where some of our clients can't print.
The issue is randomly during the day and occurs with different workstations and users. Like yesterday i had a phone call from one user. If i tried to print from her PC Microsoft Office Word said "no printers installed"
even though i could select it. Adobe reader let me print without any errors, but the print job didn't reach the iprint queue. Restarting the spooler didn't help. After like 15 minutes, everything was working fine again.
We have had this issue for about 4 months at random workstations.

In the windows event log, there is an error everytime you start Microsoft Word (but i don't think it's relevant). (Event ID: 511 Source: PrintService)
Die Druckwarteschlange konnte den Druckeranbieter "inetpp.dll.INACTIVE" nicht laden. Dieses Problem kann auf eine Systeminstabilität oder nicht ausreichende Systemressourcen zurückzuführen sein.

Windows 10 1703
iPrint Appliance 3.2 (Update 30. Nov installed)
iPrint Client 6.16.03 FTF
Microsoft Office 2016

Best Regards
1 Reply
Absent Member.
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