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About JeffJones

I'm a Sr. Manager in Serena's Customer Support organization.  My teams and I have responsibility for supporting Serena's mainframe products and Release products.  I began my career at Serena in 1998 and have spent the entire time in Customer Support.  First as a Technical Support Engineer, and more recently in the management role.  Prior to Serena, I had a variety of jobs in the Information Technology space.  Including application development, DB2 DBA, and tool support (including ChangeMan ZMF).  I really enjoy working with customers to solve problems and to utilize Serena products to optimize their Software Development Life Cycle.  When I'm not working, I enjoy spending time with my wife and two kids in Texas.

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Member Since ‎2015-01-12
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