Environment
Content Manager 24.3
Situation
When using the Web Client - "HTTP Error 404.15 - Not Found" error may appear when configured OpenID Authentication on Windows 2016 Datacenter
See full knowledge document on support portal
If the Numbering on a Record Type is set to either "Based on Container" or "Based on Category", user will not be able to see that Record Type during Record Creation on Mobile App
Environment
Content Manager 23.x Content Manager 24.x
…
User would like to apply only the changes of List Pane update for Content Manager client. This KM will guide how to do it.
Environment
Content Manager 10.x, 23x, 24.x
Situation
The settings listed in the Global Settings do not specify…
Recommended Software Update
OpenText is announcing the release of
Product: Secure Content Manager Version:24.4 Languages: English, French, Spanish
The following new key features are available with this version:
Content Manager 24.4 is a Long…
When downloading large documents from Web Services (Web Client, ServiceAPI), duplicate "Document Extracted" events are logged in the Audit Log, causing heavy loading on the Server
Environment
Content Manager 23.4
Situation
When downloading…
You do a search of records and there are thousands of records. Want to tag certain number of documents to copy the indexing fields and paste into an excel spreadsheet. The only option is to right click and tag all the documents which could be too large…
Admin B can not check the record in with changes if it's not in Admin A's onedrive but inside a Team Channel which has both users Admin A and Admin B in it. Once someone checks out a document from CM to teams, how do you check it back in without the user…
Environment
Content Manager 23.4.1
Situation
Lookup Items are displaying same Items when accessing a different Lookup Set in Desktop Client Following the steps: 1. Search - Lookup Sets > All 2. Right-click any Lookup Set > Manage Items Outcome:…
Instructions for adding the Content Manager Teams integration app to Teams Shared Channels
Environment
Content Manager 24.3 and later releases.
Situation
Since the build 24.3 of Content Manager, it is possible to add the Content Manager…
This is the guide to configure the Document sign feature in Content Manager
Purpose Provide step by step instructions for how to setup Document Authorization in CM using Docusign
Prerequisites This guide assumes you already have a DocuSign…
Why are Fast Upgrades Crucial to Customer Satisfaction?
For more information, please contact Gwendoline Huret at ghuret@opentext.com.
In an ideal world, customers would stay current and upgrade every time a new software version, patch or hotfix was…
When you drag and drop a record to an email there is NO audit event logged in the Active Audit Events in the same manner as if you use the Send to Mail option
Environment
Content Manager 23.4
Situation
If drag and drop document from…
The script download from Github is still generating the old version of the Teams manifest.
Environment
Content Manager 10.1 - 24.x
Situation
The script download from Github is still generating the old version of the Teams manifest…
Unable to attach electronic document when drag and drop from Content Manager client into Outlook window. It either generates a Desktop Link or a Web URL.
Environment
Content Manager 23.x; 24.3
Situation
Unable to attach electronic…
The following script will set all users who are not Records Managers to Inquiry Users. This can be used to make users Inquiry -only while still allowing them access to Content Manager.
Environment
All CM versions
SQL Server
Situation…
Would be helpful to have the option to change font size, the current font size is too small for visually impaired users. Also the text is even smaller when sharing screen in applications eg. Teams to train/assist users
Environment
Any Content Manager version
Situation
A user needs to check-in multiple documents contained within a single windows directory
Resolution
Open the folder containing the documents > control-a to select all documents > drag them into…
This is a guide for enabling the TLS 1.2 in Windows Server
Environment
Content Manager 10.1; 23.x
Situation
Transport Layer Security (TLS), like Secure Sockets Layer (SSL), is an encryption protocol intended to keep data secure when…
Instruction for setting AzureAD app to use UPN for logging into Content Manager Web Client and Checkout to OneDrive
Environment
Content Manager 23.x Web Client
Situation
By default the email address and UPN of an user in AzureAD are…
The designated Content Manager will gain the skills necessary to plan and design a system to meet their enterprise needs.
More information and registration:
Partners | Customers
The streaming Folder on the Server seems to be causing High Disk utilization under the server and the dump files (multimedia) occupying more space on the X drive of the server. Path for streaming E:\RIMS Data\ServerLocalData\TRIM\Streaming
…
User face the below error when trying to access Web Client configured with OpenID authentication in Windows Server 2016: Bad Request - Request Too Long HTTP Error 400. The size of the request headers is too long.
Environment
Content Manager…
Hi ,
CM23.4 has seen a change in behaviour when accessing Standard Folders within a classification. You can no longer click on a drop down arrow next to the classification heading (see below). Could we please add the 'Show Records' icon to the Home…