Recording doesn't work with ART 5.40.4.2127

Hi.

I've tried to use ART 5.40.4.2127 with my Windows 10 client. All seems to work well until i try to record something. I've attached the SysInfo generated in ART.

Quick help would be great since we need to be able to put up a training until the end of january.

Thanks in advance

SysInfo_20200103.1153455.zip
Parents Reply
  • Hi Paul,

    When I select the Record button and navigate onto any application or browser (IE or Chrome), nothing is registering as being recorded on the left pane (under Document, Simulation & Screenflow tabs).  I've tried running ART as an Administrator, but it still does not record.

    I performed an install on a separate computer and ART records as it is supposed to, so I suspect it could be firewall or some other restriction preventing it from recording.

    I created a ticket with MF Support.

Children