Hi Elke

can you share the .UDC file so I can test publishing and see if I can reproduce.

Thanks Paul. I sent it via e-mail.

Cheers,

Elke

Hi Elke

I can reproduce this here and was able to access the raw audio outside of ART and can here the clicking noise.

Can you try recording outside of ART and see if you get the same issue? Maybe just use the Windows sound recorder or something like Audacity.

If that works, then you can simply use the audios recorded from the external tool as a workaround.

However this will at least give us an idea as to whether the this is a general problem or it is specific to the in built ART audio recorder.

Okay, will install an audio recording application and try.

Thanks,
Elke

Hi Paul,

Same experience with Audacity. There's a delay of ~2s before the audio starts (first 2s are cut off), and there's also the clicking noise when it starts. 

Thanks,
Elke

Hi Elke

Just to confirm this happens when ART is not running? If so this would be a problem independent of ART itself.

Maybe there is an issue with your microphone or possibly the drivers need updating?

Paul

Hi Paul,

Found the solution! I connected my Jabra headset with the cord and removed the dongle, that eliminated both the clicking sound and the time delay. While the cordless connection cut the first 2s, with the cord it immediately records. Phew! I feel pretty clever

Great news!

Sounds like you can get back to recording again.

Great news!

Sounds like you can get back to recording again.