Some products, such as those from the ADM portfolio, might have multiple tenants or environments for a single product entitlement.
How can a PG display multiple versions and all their tenants in My Account?
Can we have this as and ER?
Thanks, Ortal...
If a new Environment gets added to an existing account, all admin users should also get added to notifications for this account automatically.
Today CSMs have to go to My Account and add all admin users to all which is very tedious.
Thanks,
Motti...
When CT is working on New features, can we create AB testing capability:
The ask: CSMs can see the opportunity for customers to weight in test new capabilities we are thinking of launching in the future.
For example, we pick our top customers or...
When customers login to My Account, they can only see their latest environment listed and none of the other production, staging or dev environments are listed.
The ask is for more transparency on the product page of all tenants and environments the...
All CT internal notifications related to order arrival are being sent based on the following criteria:
- Product Name
- Region
- Email
But if an order has 3 products, such as DS Mail, DS Foundations, DS Supervisor, there will be 3 emails sent...
Web trials are not going through the normal process of validation and approvals in SFDC before they are submitted and sent to CT for approval.
What this means essentially is once the web trial order is in CT, we need an approval option in CT to see...
We need to enable notifications to ALL admin users by default.
Customers are complaining they are getting too few notifications rather than too many. If we expand the opt in / out options in my account they can simply remove if they do not want to...
We have direct customer feedback whereby some customers would like to see an option to raise a support case or contact support if they can't login to My Account to actually raise a case.
From My Account login page, we have no link to support or contact...
Stack A will be shutting down in May / June and many customers may want to purchase or try products after Stack A goes down.
We want to redirect customers to LDRs or Sales
Can we add a new button called “Contact Sales” for customers extending trials...