How do I submit a ticket to the Control Tower team?

 
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ISSUE:

Need to report an issue for CT

HOW TO STEPS:

How to submit a CT ticket

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  • Then you can click on GET SERVICE, to open a ticket.
  • Then you can click on MA My Account button (highlighted in blue below):

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  • Then you can pick which type of ticket you want:
    • Request a service – this is a typical activity the support team are accustomed to helping customers
    • Request a problem – this is if you have a generic problem with My Account or BackOffice (OLM)

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