What is Control Tower?

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8 months ago

Question

What is Control Tower?

Answer

Control Tower is a SaaS management platform with many capabilities. It is primarily structured for two main audiences:

  1. My Account - SaaS customer experience, via our SaaS Portal:
    • Single customer and partner experience portal for all SaaS offerings
    • Customers / Partners can:
      • See SaaS entitlements
      • Access their environments
      • Raise support tickets or be directed to the appropriate product group support tool
      • View and administer notifications
      • View and administer user's access.
  2. Back Office - MF internal employee platform:
    • The most important of these are:
      • SaaS Order Fulfillment and Provisioning
      • Notification Management
      • Usage Data (tracking and reporting)
      • Tenant / Environment Management
      • Inventory Management
      • Report Management

Here is a visual depiction of the services:

Control Tower Services.png

 

For more questions, please contact Scott Brinks

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