Idea Submission Guidelines - clarification needed

The Idea Submission Guidelines & Review Process needs to clarify just what an idea actually is.

It has already been suggested that the Idea Exchange forums be renamed to Enhancement Request to better reflect what they are. I have noticed that some ideas have been created to have program defects correct then the idea is declined because it is not an enhancement.

The document should be revised to encourage readers to first turn to Tech Support to resolve issues and only after they have determine that the product is working as designed that a new idea be created.