So this new web site has been launched for sometime now and I was told it has gotten better. Seriously? I have spent the last three hours attempting to find patches, serial numbers, and even how to enter a ticket, which I found out I could not do to an issue with my account. Hey, you know, I just want to work and I typically do not have hours just to find out that the latest support pack that I need I am not even authorized for in my own account. The last thing I want to do is vent on some poor support person who has to work in this trash all day long, but who to tell that they have just created a huge pile of garbage. I have been working with Novell products coming on 25 years now and this is the worst I have ever seen with all of the products I have ever worked with, including the the big "O". One would think that they would eat their own dog food before they send this crap to their customers.