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Who are the Super Users?

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*Check out this year's Super Users*

You've likely interacted with the Super Users. You'll find their postings through the Community. They provide the forum answers, tips, best practices, tools in the Community. These are the people that love to share their experience, knowledge and expertise both with the company, and all the others within the Community. Why? Because they want to contribute to the ongoing success of OpenText.

The mission of our Super Users is to bring their knowledge and expertise in their respective software fields, stemming from their industry experience, to other members of the Community, on a daily basis. These individuals are committed to working towards a sustainable dialogue by collaborating and sharing information that contributes to our knowledge base.

Super Users program is a combination of customers, partners, and enthusiasts who deliver the best, most up to date, real world experiences and expertise to the community that even we at OpenText can't always match.

Super Users are selected by the OpenText community team on a yearly basis in June. We look at frequency of forum responses, quality of contributions, and those with a welcoming energy.

Benefits to Super Users:

  • The right to use the title and program mark 
  • Community profile badge and mini-logo appended to your name designating your status in the forums 
  • Access to Super User private discussion forums 
  • Invitations to product/R&D Q&A, Ask-Me-Anything, and/or roadmap sessions. 
  • Contact with your fellow Super Users  
  • Access to one certification test at no cost 
  • Moderation rights to monitor for spam 
  • Blogging permissions

Benefits to OpenText:

  • Opportunity to receive direct input from Super Users on a variety of issues ranging from technical to procedural.
  • Super Users interact with our customers and potential customers in the community helping us gain/retain customers.
  • Quick identification of product problems/bugs.

Benefits to our community members:

  • The ability to tap the shared knowledge provided by the many hours of contributions from Super Users.
  • Confidence that the Super Users have gone through a rigorous selection process and that their opinions and suggestions can generally be trusted.

Program Details:

  • Participants are selected, on a yearly basis by the Community team. We look at frequency of forum responses, quality of contributions, and those with a welcoming energy.  
  • Program participation and benefits run for 12 months and can be extended upon invite into the next year's program.
  • Program participants are required to sign a non-disclosure agreement as they will often have access to internal information

Are you an active Community member and interested in joining this program? Please contact us for more information.

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Super User 2024/25
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