Improving Customer Satisfaction & Technician Efficiency with ZSD 8.2.1, October 20

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Speaker: Paul Pedron

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ZSD gives a new look and feel to the Technician in the latest version. This version focuses on customer input and design modernization.   We’ve enhanced Technician workspace Usability, Remote Control Improvements, Dynamic forms for Requests workspace, email automation in the workflow, quick call integration and other great functions.  These new capabilities will ease the Customers use of their portal, makes the Technician portal more efficient and improve overall usability. 

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