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Support services from Micro Focus and how to use them, Nov. 24

COEST
 
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Support services from Micro Focus and how to use them

 

Speaker: Sivakumar Rengasamy

Details:

This session will take you through elements of Micro Focus Customer Care.

  • Introduction to the Customer Care
  • Global support model
  • Types of support and Service Level Objectives
  • Logging a support case
  • Escalating a case


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