and thx for the support! Seeing the button now. I'll try to format the article this week.
Every Community member is invited to contribute to this knowledge base by writing an article, nominating helpful posts you find in the Community, and/or adding comments to the existing articles. This knowledge base is a resource developed and monitored by Community members to benefit potential, new, and existing users. Join with us in the effort and become a content contributor or moderator!
To jump right in, see the, "How to Create and Publish a Tips & Information Article in the Community" section below, otherwise keep reading:
A knowledge base (also called a tribal knowledge base) is a collection of articles that captures and organizes helpful Community information and are a great resource for several reasons:
Contributors could be Community members whose posts or comments are used in the article, authors who put the article together, or editors who reviewed or refined it. Related links take you to posts used in the article or other posts authors thought you might find helpful or interesting, including forum messages, blog articles, and ideas
If you find great community material (helpful questions and answers or just plain useful information) you can nominate it as a knowledge base article. The people responsible for the Community's knowledge base evaluate your nomination; if it's accepted, knowledge base authors can use it as the basis for a knowledge base article.
To nominate content:
Any questions? Please get back to the community folks!
Click on the blue box, “Create an article.”
Here you will be able to select a template for your article, which determine the sections and layout for your article. You may choose from freeform, questions and answers, solution, or how to; then click the blue box, “Start Article.” For the purposes of this article, we will use the “Freeform” option as an example.
The title field should contain a short, clear description of the article.
The “Teaser” field can be used to give a brief summary of the article. This is displayed under the body text box (click on the triangle next to “Teaser” to open or close this field).
These Search Engine Optimization (SEO Options) fields are not required for Tips & Information articles. Please ignore these options.
Files can be attached to the article, click browse and locate the file you would like to attach.
Permissible file types are as follows:
Selecting the “Email me when someone replies” box ensures an email is sent to you if someone comments on the article. This useful option allows the article's writer to engage in (public) discussions with the Community.
Administrators can define a set of pre-defined labels. Additionally, article writers can have permission to create their own labels for each article. Different teams may have different policies around the use of labels. Please discuss with the team's manager for details of that team's labelling policies.
To add a table of contents to an article, use the H1, H2, H3 tags. When finished click the Table of Contents button on the editor and the TOC will automatically generate when published.
At any stage in the writing process, the user can save their article by hitting the “Save” button located at the bottom of the page. This saves the article as a draft.
The next time you log into the Community, you will received a yellow highlighted message alerting you of a saved article. You may choose to load it and keep working on it or you may choose to discard the draft.
You may also go to your profile, after logging into the Community, and find saved articles under “Drafts” or follow the instructions in Section 4.0 Editing a Draft Tips & Information Article.
To edit a draft, first navigate to the product's Tips & Information page. Then, click the “Options” button, then the "Knowledge Base Article Dashboard” option.
This will bring you to the Tips & Information dashboard. Click on the article in the "DRAFTS" tab of the Knowledge Base Article Dashboard.
Click the "Edit article" button at the bottom of the page.
Once you are satisfied the article is complete, submit if for review (subject to the individual teams’ processes). To submit the article, click the “Request review” button at the bottom of the page.
Request review will save the article to the “DRAFTS FOR REVIEW” tab, which is visible to users with review\publish permissions; note: if you do not have permission to review\publish articles, you will not be able to see this tab.
After a Community Manager reviews your article and approves it for publication, it will appear in the Community. Please allow 1 to 3 business days for the review process to be completed.